Principal Operations Improvement Analyst, Service & Repair – Minneapolis, MN

About the role

The Principal Operations Process Improvement Analyst improves operational processes that support Medtronic’s global Service & Repair network, focusing on ensuring service parts, product materials, and operational data are structured correctly to support efficient and consistent service depot operations.

Responsibilities

• Lead operational process improvement initiatives that support Medtronic’s global Service & Repair network.
• Analyze service and repair workflows to identify issues affecting parts availability, repair turnaround time, or operational efficiency.
• Partner with Operating Unit R&D teams to coordinate improvements to upstream material creation across 14 Operating Units and multiple PLM systems to enable accurate, first-time-right material creation.
• Work directly with service leaders and operations teams to understand repair processes and translate operational challenges into scalable process improvements.
• Partner with enterprise systems teams to ensure Service & Repair operational requirements are incorporated into system enhancements and reporting capabilities.
• Develop analysis that translates data into operational insights for leadership.
• Support additional Service & Repair process improvement initiatives that increase operational efficiency and consistency across the network.

Requirements

• Bachelor’s degree required, or Advanced degree with a minimum of 5 years of relevant experience.
• Minimum 7 years of relevant experience or Advanced degree with a minimum of 5 years of relevant experience.
• Background in Industrial Engineering, Process Engineering, Manufacturing Engineering, Service Operations or Depot Operations, or Supply Chain Operations.
• Experience leading cross-functional process improvement initiatives within manufacturing, service depot, or supply chain environments.
• Experience improving operational workflows such as repair processes, parts flow, inventory processes, or manufacturing or service execution.
• Knowledge of service parts management, material setup, or product configuration processes supporting repair or production environments.
• Familiarity with SAP or similar ERP platforms used to manage materials, service parts, and operational workflows.
• Experience applying Lean, Six Sigma, or similar methodologies to improve operational efficiency.
• Experience working with R&D, operations, supply chain, and finance teams to implement process improvements.
• Ability to analyze operational workflows, map processes, and implement scalable improvements.
• Experience supporting master data governance or data quality improvements that directly impact operational execution.

Qualifications

• Must be able to work a minimum of 4 days a week onsite.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Proficiency in Microsoft Office Suite.
• Understanding of Lean, Six Sigma, or similar methodologies.
• Experience with SAP or similar ERP platforms.

Benefits

Competitive Salary and flexible Benefits Package including Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).