Service Manager, Preventative Maintenance (U.S.)

Key Responsibilities

• Ownership of PM standards, task lists, schedules, and documentation
• Define PM scopes, frequencies, and acceptance criteria
• Ensure PM execution aligns with equipment design limits and warranty requirements
• Develop and manage tiered PM offerings and renewal strategies
• Track PM compliance, findings, and required follow-up actions
• Lead U.S. PM teams and approved service partners
• Enforce Thermal Works safety, conduct, and quality standards
• Ensure consistent documentation, reporting, and close-out
• Drive continuous improvement using field data and trend analysis
• Support the hiring, training, and development of service personnel
• Ensure all service requests are handled in a timely manner based on needs
• Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
• Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
• Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events
• Coordinate with corrective maintenance teams when deficiencies are identified during PMs
• Ensure PM records support warranty compliance and claim defense
• Identify early failure trends and escalate issues to Engineering
• Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies
• Own U.S. PM KPIs, including:
• Contract fulfillment
• SLA compliance
• Repeat deficiency reduction
• Customer satisfaction
• Provide regular performance reporting to Director of Service

Education and Experience

• 8+ years management experience
• 5+ years technical, data center cooling/HVAC experience
• Proven experience building and scaling preventive maintenance programs
• Demonstrated leadership of distributed field teams

Specific Skills / Abilities

• Strong understanding of chillers, CDUs, hydronic systems, and controls

About Our Parent Company, Endeavour Energy

Endeavour is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time, and all necessary resources to take advanced technologies from ideation through development to launch. Every day we are helping innovators to develop and launch global solutions to tackle global challenges, which is no easy task. Our teams work extremely hard because we all believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere. We are working hard to decentralize infrastructure and deploy innovative energy, water, and waste treatment solutions that are more sustainable and more profitable than those currently in existence. Our team of passionate change-makers want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work, every day, to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself.