Global Security Operations Center Manager, Protective Services, Business Assurance Center

About the Role

The Protective Services (PS) Business Assurance Center (BAC) at Amazon is seeking a talented security manager to lead delivery across alarm management, incident response, and customer support. This role is crucial in maintaining a safe and secure work environment by providing accurate, actionable information to support Amazon’s people, property, assets, and ideas.

Responsibilities

• Directly manage diverse teams responsible for remote security monitoring and incident management of Amazon corporate offices globally.
• Oversee the drafting, editing, and publication of written products, ensuring quality and accuracy.
• Track and manage key performance indicators (KPIs) to ensure consistent performance in line with BAC’s service delivery standards.
• Manage competing priorities, including concurrent security events, by directing personnel resources and escalating issues as necessary.
• Ensure consistent service delivery across multiple functional levels through Service Level Agreements (SLAs).
• Prepare metric reviews and identify areas for improvement using data and insights.
• Participate in regular operational reviews and performance reporting, coordinating with stakeholders to ensure relevant and accurate information.
• Nurture and develop leadership skills within the team, facilitating discussions and communicating business messages effectively.
• Maintain professionalism and approachability, acting as an escalation point for Supervisors and their direct reports.
• Travel domestically and internationally as needed (approximately 10%).

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of experience in high-volume, high-intensity environments such as security operations centers, event security, call centers, or crisis management/emergency response centers.
• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management, or related fields involving threat assessments, workplace investigations, and incident response.
• Experience drafting, editing, and publishing written products like incident reports, messaging products, and security alerts.
• Experience in root cause analysis and error correction, implementing long-term fixes to avoid repeating issues.
• 2+ years of team/performance management experience.

Preferred Qualifications

• Experience managing contract security and physical security operation programs (e.g., Access Control, Intrusion Detection, CCTV Surveillance systems).
• Experience communicating and presenting to senior leadership.
• Advanced education/certification in emergency management, security management, project management, business continuity, Lean Six Sigma, or related disciplines.
• Track record of earning trust across security and non-security business lines.
• Demonstrated analytical acumen and data-driven decision-making skills.

Schedule

This is a shift-based role within a 24x7 operation, working Wednesday - Saturday, 0600 - 1600 ET onsite in Arlington, VA. May require evenings, holidays, weekends, and on-call availability.

Pay

The base salary range for this position in Arlington, VA, is $74,400.00 - $130,100.00 USD annually. Final compensation includes sign-on payments and restricted stock units (RSUs), determined based on experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription), 401(k) matching, paid time off, parental leave, and more. Learn more at https://amazon.jobs/en/benefits.

Export Control Requirement: Candidates must be a U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum due to applicable export control laws and regulations.