Global Security Operations Center Manager

Responsibilities

• Operational oversight for the Global Security Operations Center (GSOC) program
• Partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
• Develop and update operating procedures and guidance documents
• Select and place Analysts; implement positive and disciplinary action as appropriate; develop and implement performance improvement plans
• Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
• Provide leadership, supervision, and oversight over all operations
• Absorb and distribute information and reports from security personnel, managers, suppliers, reporting parties, etc.
• Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures
• Draft and send emergency mass notifications and other crisis communications
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
• Support the travel security program by monitoring associate travel and being prepared to account for them during events of concern or elevated risk
• Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins
• Support internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
• Develop concise, fact-based incident reports for distribution to various partners
• Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

Qualifications (must Have)

• Bachelor’s degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
• Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
• Minimum of five (5) years of experience in corporate security management or a similar role
• Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
• Demonstrated working knowledge of best-in-class security processes and practices
• Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization; able to communicate clear and concisely when providing oral directives as well as written logs and reports
• Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
• Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
• Ability to make decisions, multi-task, and operate within high-stress situations, often under time constraints
• Working knowledge of current global events and the global sociopolitical landscape
• Demonstrated proficiency in analyzing and thinking critically, sometimes under ambiguous circumstances
• Planning, organizing, and leadership skills

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law