Global Security Operations Center Manager, Protective Services, Business Assurance Center

About the role

The Protective Services (PS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the right time to support a safe, secure work environment. The BAC is the first point of contact for all safety and security concerns, the coordination lead for incident triage and response, and the knowledge manager for related data.

The team delivers three core service lines: alarm management, incident response, and customer support. A successful candidate will have a strong track record of managing operational security programs, vendor contracts and performance, and driving positive service relationships among a diverse group of stakeholders, partners, and customers.

Responsibilities

Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.

• Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
• Understand and own the controllable elements of service level delivery.
• Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BAC’s core service delivery standards.
• Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
• Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
• Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
• Participate in regular operational reviews and performance reporting.

Requirements

• Bachelor's degree or equivalent
• 5+ years of high-volume, high-intensity environment such as a security operations center, event security, call center, or crisis management/emergency response center experience
• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Experience drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts

Preferred Qualifications

• Advanced education/certification in the fields of emergency management, security management, project management, business continuity, Lean Six Sigma, or related disciplines.
• Track record of earning trust across security and non-security business lines

Skills

Success in this role will require flexibility, bias for action, high judgement, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $80,200.00 - $130,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

This is a shift-based role within a 24x7 operation; this position works Wednesday - Saturday, 1700 - 0300 PT onsite in Seattle, WA. You may be required to work evenings, holidays, weekends, and on call.