Global Sales Operations Program Manager

Overview

Microsoft Elevate serves Education and Nonprofit customers with a mission to widen the circle of opportunity. As the Global Sales Operations Program Manager for Operational Excellence & Rhythm of Business, you design and sustain the operating rhythm that keeps the global business running with clarity, discipline, and predictability.

Responsibilities

• Own the design, documentation, and continuous improvement of Elevate's global Rhythm of Business — the connected cadence of reviews that runs from the manager and individual-contributor level up to the monthly business review with the CVP.

• Establish common operational processes, standards, and playbooks so teams across regions plan, review, and execute in a consistent, repeatable way.

• Define clear expectations, agendas, inputs, and expected outputs for each forum, ensuring every meeting has a purpose and results in decisions, actions, and accountability.

• Sequence and connect cadences so they ladder cleanly from the front line to leadership — minimizing duplication and preparation burden while maximizing customer- and partner-facing time.

• Drive global consistency in how business rules, terminology, and reporting standards are interpreted and applied across all regions.

• Maintain the operating calendar and governance model, including a clear, well-communicated process for in-year changes.

• Build a deep working knowledge of the systems and tools available across Microsoft's commercial organization — including capabilities used for planning, territory and partner alignment, forecasting, and reporting.

• Evaluate these tools against the specific needs of Elevate's sales teams and recommend the most relevant, highest-impact solutions to adopt.

• Lead the enablement and adoption of selected capabilities — including territory planning and partner-alignment tools — partnering with the teams who own them to land them effectively for Education and Nonprofit coverage.

• Assess trade-offs across impact, complexity, cost, and effort, and build clear recommendations and business cases for leadership.

• Reduce tool sprawl and complexity by standardizing on a common, well-supported toolset.

• Partner with the reporting and analytics team to define the standard set of data views used across the Rhythm of Business and various business reviews.

• Translate leadership questions into clear reporting requirements, ensuring views are consistent, trustworthy, and reusable across forums and levels.

• Establish a single-source-of-truth approach so the same metrics and definitions are used from the front line to the CVP review.

• Reduce manual reporting effort by driving toward stable, repeatable, and increasingly automated views.

• Champion data quality and consistency so leaders can make decisions with confidence.

• Partner with Capacity Building Solutions (CBS) team to standardize their operating rhythm and integrate it into the broader Elevate Rhythm of Business.

• Curate the appropriate measures, scorecards, and data views to give leaders a clear, consistent view of CBS performance.

• Align cadences, inputs, and outputs so CBS reviews connect cleanly to the overall business narrative.

• Partner with Sales Excellence, Finance, the reporting and analytics team, CBS, and segment leaders to align priorities and execution.

• Own a consistent communication cadence of clear, business-ready updates on operating rhythm, changes, risks, and decisions needed.

• Act as the connective tissue between strategy and execution, ensuring leaders at every level operate from a common, reliable process.

• Proactively identify and implement improvements across process, cadence, tooling, and reporting.

• Champion adoption of modern productivity and analytics capabilities (e.g., Copilot, Power BI, Excel, SharePoint) to improve efficiency and data quality.

• Gather and apply field feedback to keep the operating model simple, relevant, and effective.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

• Master's Degree in Business Administration, Organizational Design, or related field OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

• Experience designing and running a Rhythm of Business or operating cadence for a large, multi-region organization, including executive-level reviews

• Experience evaluating and enabling sales or business tools (e.g., planning, territory, CRM, or reporting systems) and driving adoption across teams

• Hands-on proficiency with reporting and analytics tools (Power BI, Excel) and collaboration tools (SharePoint, Copilot)

• Demonstrated ability to drive global consistency across regions and time zones

• Experience partnering with reporting and analytics teams to define standard data views, scorecards, and metric definitions