Global Operations Manager

Key Responsibilities

• Execute operational strategies and initiatives that enhance service delivery effectiveness.
• Implement standardized operational processes while adapting to regional requirements and client-specific needs.
• Monitor daily operations to ensure alignment with established procedures and quality standards.
• Partner with operations team members and coordinate activities across assigned locations or service areas.
• Support team development through training, coaching, and performance feedback.
• Promote collaboration, accountability, and continuous improvement within the account.
• Identify and implement opportunities for operational efficiency and service quality enhancement.
• Apply best practices and standard operating procedures in daily operations.
• Support process improvement initiatives using established methodologies to reduce inefficiencies.
• Maintain operational documentation, procedures, and knowledge resources.
• Monitor performance metrics and implement corrective actions as needed.
• Collaborate with service line teams to ensure operational alignment and effective service delivery.
• Work with internal stakeholders to address operational issues and implement solutions.
• Communicate operational status, challenges, and improvements to management.
• Utilize operational technology platforms, tools, and systems to support service delivery.
• Leverage data and reporting tools for operational monitoring and analysis.
• Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations.
• Follow established business continuity procedures.
• Identify operational risks and escalate concerns appropriately.
• Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards.
• Research and recommend new approaches, tools, or frameworks that could improve consistency or performance across the account.
• Bring a continuous improvement mindset to every workstream—challenging the status quo and driving smarter ways of working.
• Support monthly governance reporting by connecting with stakeholders to gather updates on best practice rollouts.
• Support new hire training initiatives, ensuring hires are on track for account training programs.

Qualifications

• 3–5 years of experience in real estate, facilities management, operations, or a related field.
• Strong knowledge of Microsoft Office.
• Knowledge of CMMS and operations technology platforms (Corrigo experience strongly preferred).
• Demonstrated ability to support large-scale initiatives and cross-functional programs.
• Excellent written and verbal communication skills.
• Ability to work effectively across teams, time zones, and organizational levels.
• Innovative thinker with a proactive, solutions-oriented approach.