Sales Program Manager

Responsibilities

• Manage hourly/daily performance, schedules and activities to achieve branch goals
• Interview, recruit and select talented Sales Lead Generators
• Hold weekly meetings to inform, educate, and motivate
• Employee accountability including providing individual and team progress updates vs. goals
• Role-play to improve customer approach, objection handling, and lead setting skills
• Provide training on technical issues affecting the store program
• Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, store credit variations, etc.
• Spend 60-65% of time in the field with Lead Generators and Store Management
• Meet and/or exceed established departmental business performance standards for lead generation, staffing, and leads ran
• Develop and maintain positive, direct, working relationships with retail store personnel and area management
• Meet with store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes
• Inspect store displays for compliance to current signage requirements / changes
• Schedule and implement planned store “events”, being sure to involve Store Management
• Conduct product knowledge training sessions with Store Associates and Department Heads in each store at least every other month

Qualifications

• A High School diploma, or GED equivalent
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
• Three years of demonstrated sales experience and management
• Availability to work a five-day workweek including Saturday and Sunday with two days off during the week
• Service industry experience and/or HVAC knowledge a plus
• Strong interpersonal, organizational, communication and selling skills are required
• Excellent communications recruiting and interviewing skills
• Self-motivated and goal-orientated mindset
• Must pass background check, drug screen, and MVR