Global Sales Accounts Director

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary Under the general direction of the Director, Global SAM/KAM Programs, the Global Sales Account Director is responsible for managing and growing strategic business relationships between World Courier and designated global customer accounts. This role leads the global development, maintenance, and expansion of assigned accounts, with a focus on revenue contribution, profitable growth, service excellence, and overall customer satisfaction. This is a highly visible role for a strategic, resilient, and execution-oriented leader who can manage complex global accounts, navigate a matrixed organization, and take full ownership of customer outcomes. The ideal candidate combines strategic account management, strong program/project management, executive relationship leadership, and operational problem-solving to drive customer success across multinational, high-value accounts. Key Responsibilities Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accountsDevelop, execute, and continuously refine strategic account plans aligned to international, national, and regional business goalsDrive global revenue growth, profitability, retention, and service satisfaction across assigned accountsBuild and maintain strong relationships at the highest customer levels, including executive stakeholdersIdentify, develop, and expand new business opportunities within assigned accounts through targeted, value-based sellingCreate and communicate compelling value propositions that build customer trust and support long-term partnership growthLead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting linesDetermine priorities, assign tasks, track progress, and ensure execution against strategic account plansAct as the point of ownership for customer issues, complaints, escalations, and internal roadblocks, ensuring timely resolution and strong follow-throughNavigate a complex matrix organization to align commercial, operational, and support teams around customer commitmentsGather and analyze market, customer, and competitive intelligence to anticipate change and shape account strategyMonitor customer ownership changes, affiliations, market share opportunities, evolving customer requirements, and competitor activityCollaborate with Regional Marketing Specialists on account-based marketing initiatives where neededOversee the RFP process and support MSA-related contract negotiations for assigned accountsDeliver high-impact sales presentations, executive business reviews, proposals, and strategic updates to customers and internal leadershipMaintain accurate account activity and opportunity tracking in the CRM platformProvide regular account progress updates to management on a monthly basis, with broader extended team communication occurring quarterlyMentor others and contribute to best practices, tools, and frameworks that strengthen global account management capabilities across the organization What You Bring 8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fieldsBachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experienceStrong experience building and executing strategic account plansExcellent organizational, project management, and program management capabilitiesProven ability to lead through influence and deliver results across a matrixed, multinational organizationDemonstrated success in value-based selling, revenue growth, and customer retentionStrong executive presence and the ability to build trust with senior customer stakeholdersAbility to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilienceStrong business acumen with the ability to understand the total business, including commercial, operational, and customer service implicationsExcellent written and verbal communication skills, including presentations, proposals, and executive updatesAbility to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategiesProficiency with CRM tools and general business systems Qualifications Preferred Experience Experience in a multinational organizationBackground in logistics, complex shipments, supply chain, or other highly operational service environmentsWorking knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environmentsMaster’s degree in Business Administration or a related fieldRelevant certifications in account management, customer success, project management, or sales leadershipLanguages: English Key Strengths for Success in This Role Strategic account planning and executionExecutive relationship managementRevenue growth and profitability managementCustomer retention and service satisfactionComplaint resolution and escalation ownershipCross-functional leadership and influenceStrong resilience and problem-solvingProject and program managementValue proposition developmentConsultative and value-based sellingPresentation and communication skillsAbility to lead extended teams without direct authority Travel & Work Expectations Ability to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel as neededWillingness to work extended hours when required to meet business and customer objectivesFor U.S.-based candidates, East Coast location strongly preferred due to key customer time zone coverage Why Join This Opportunity This role offers the chance to lead strategically important global accounts in a highly complex, customer-centric healthcare and logistics environment. You will play a pivotal role in growing multinational partnerships, solving critical customer and operational challenges, and delivering measurable impact across revenue, profitability, and service excellence. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119.100 - 186.560 This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: World Courier Management Ltd.