Global Reservations Full-Time Sales Specialist

About the role

As a remote Pyramid Global Reservation Sales Specialist, you will handle calls and book reservations for guests interested in luxury resorts and hotels. Your responsibilities include converting incoming guest calls, ensuring compliance with call flows and selling strategies, managing voicemails and callbacks, and engaging in extensive training.

Responsibilities

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Manage guest voicemails and conduct callbacks.
• Monitor and manage property waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
• Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Ability to engage with guests, team members and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Maintain conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Requirements

To succeed in this role, you must have the ability to work in a remote work setting with a quiet and distraction-free background, work a flexible schedule to reflect business needs, and have prior experience in hotel and sales. Strong computer skills, including typing and navigating the internet, are also essential.

Qualifications

• Ability to work in a remote work setting with a quiet and free of distraction background.
• Ability to work a flex schedule to reflect business needs, with holiday and weekend hours required.
• Prior experience in hotel and sales required.
• Strong internet with hot spot back up, dual computer screen required.
• Laptop and headset provided.
• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

Skills

Proficient typing and computer skills, strong internet connectivity, and dual computer screen capability are required. Additionally, excellent written and verbal communication skills, and strong organizational and time-management skills are essential.

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays are also available. Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help employees build the skills and knowledge they need to advance their careers.

Pay

$15.00 per hour

Schedule

Monday to Friday: 6:30AM – 11:30PM CST
Saturday: 8AM – 10PM CST
Sunday: 9AM – 8PM CST

Position Specifics

This position is currently open for applications.