Global Reservations Part-Time Sales Specialist

About Our Property

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com.

Position Overview

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for handling calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels. You will assist our guests by connecting with them to understand their needs and empower them with detailed hotel and area information. This is a sales-focused, self-motivated position. You will work in a remote, fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

Essential Functions

• Handle and convert incoming guest calls always meeting touchpoint expectations during guest interactions to close the sale.
• Ensure compliance with GRSC call flow, touchpoints, and selling strategies.
• Complete daily administrative routines (system logins, checklists, emails, trainings).
• Ability to learn and adapt to new systems and technological advances.
• Manage guest voicemails and conduct callbacks.
• Maintain guest waitlists, including availability checks and guest callbacks.
• Engage in extensive training modules (Back to Basics, OSHA, Security Awareness, property-specific training).
• Complete additional training and ongoing development as assigned.
• Participate in daily/weekly/monthly huddles and communication meetings as needed or required.
• Able to engage with guests, team members, and leaders in a positive manner and tone in all forms of communication.
• Review personal and team performance statistics in NEO.
• Maintain conversion, calls handled percentage, and shop call expectations.
• Perform additional duties as assigned by Leads, Supervisor, Manager, or Director.

Core Competencies

• Profit Motivation and Sales Orientation
• Customer Service and Guest Relations
• Teamwork and Engagement
• Communication and Collaboration
• Multi-tasking, Decision-Making and Problem Solving
• Work Methods and Organization

Qualifications

• Ability to work in a remote work setting with a quiet and free of distraction background.
• Ability to work a flexible schedule to reflect business needs, with holiday and weekend hours required.
• Prior experience in hotel and sales required.
• Strong internet with hot spot backup, dual computer screen required.
• Laptop and headset provided.
• Strong computer and typing skills with knowledge of navigating the internet and using various software programs.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.

Position Specifics

• Hourly wage: $15/hour
• Hours subject to change based on business/call volume needs
• Current Hours of Operation: Monday to Friday: 6:30AM – 11:30PM CST
  Saturday: 8AM – 10PM CST
  Sunday: 9AM – 8PM CST

Compensation

$15.00

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.