Global Order Manager

About the role

Are you a customer-focused supply chain professional who thrives in a fast-paced, global environment? Join Dematic as a Global Order Manager and take on a meaningful role in ensuring the successful delivery of industry-leading warehouse automation and logistics solutions. In this highly visible position, you will connect customers, project teams, manufacturing, engineering, procurement, and supply chain operations to guarantee materials arrive accurately, on time, and complete. As a trusted partner across the organization, you will tackle delivery challenges, promote ongoing improvement initiatives, and help deliver outstanding customer experiences. This is an exciting opportunity to influence global operations while contributing to the success of complex automation projects that transform supply chains around the world.

Why choose Dematic? At Dematic and KION, our talent is key to creating the magic of supply chain solutions. As part of a global community of communities, you’ll help orchestrate intelligent logistics that power the future of commerce. Here, you can push your career forward in an environment built on collaboration, growth, and real-world impact. Push it Forward — apply today.

Responsibilities

• Serve as the primary contact for project-related orders, ensuring timely resolution of blocking issues and clear communication among interested parties.
• Partner with global supply chain, manufacturing, project execution, and regional teams to proactively mitigate risks and support timely project delivery.
• Manage customer orders with a customer-first approach, ensuring quality, accuracy, and reliable fulfillment.
• Drive cross-functional process improvement initiatives that improve operational efficiency and customer happiness.
• Examine order performance, recognize trends, and suggest solutions that improve delivery outcomes and business results.
• Support worldwide transformation efforts, including process standardization, system upgrades, and ongoing improvement initiatives.
• Develop and maintain process documentation, training materials, and reporting tools that support consistent global execution.
• Build positive relationships across multiple functions to align priorities, solve complex challenges, and ensure project success.