GLOBAL OPS - Field Operations Specialist - Manhattan

About the role

The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.

Key Responsibilities

• Regional Shift Coverage & Workforce Stabilization
• Provide on-site coverage in response to call-outs, absences, and urgent staffing needs
• Floate between multiple client locations within assigned region
• Maintain operational continuity during scheduling gaps
• Support staffing stabilization efforts during peak operational periods
• Site Familiarization & Operational Readiness
• Develop working knowledge of all assigned sites, including post orders and client expectations
• Conduct regular site visits and walkthroughs
• Perform perimeter checks and site checks
• Identify operational inconsistencies and escalate appropriately
• Incident Response & Escalation Support
• Respond to urgent field incidents in coordination with Company Management
• Support proper incident documentation and reporting
• Maintain composure and professionalism during high-pressure situations
• Reinforce escalation protocols and operational standards
• Quality Assurance & Standards Enforcement
• Reinforce company protocols and professional conduct standards
• Support onboarding shadowing for new agents
• Provide real-time feedback to Managers regarding operational trends
• Model accountability, punctuality, and field professionalism

Qualifications

• Minimum 5 years of private security or related operational experience
• Valid NYS Security Guard License (required)
• Valid NYS Armed Guard License (required for Armed role)
• Strong understanding of field security operations
• Ability to travel between multiple NYC locations
• Professional communication skills (verbal and written)
• Ability to remain calm under pressure
• Strong situational awareness and decision-making ability

Physical & Work Requirements

• Ability to stand and walk for extended periods
• Ability to travel between sites throughout NYC
• Flexibility for evenings, weekends, and emergency coverage
• Ability to respond to urgent operational needs

Career Path

This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles. It supports field management.

About GLOBAL OPS

GLOBAL OPS provides unparalleled experience in tailoring security threat mitigation solutions to governmental, organizational, educational, corporate, and individual entities. Led by veterans of the Israel Security Agency and Israeli Ministry of Defense, GLOBAL OPS offers comprehensive solutions that integrate seamlessly with existing facility needs and budget concerns while ensuring that daily operations continue uninterrupted. Since our founding in 2009, we have implemented security solutions throughout hundreds of institutions throughout the United States.