Field Operations Manager (NY/NJ)

Responsibilities

• Credits Wendy’s Done Right Visits in an assigned geographical territory of approximately 120 Wendy’s locations. Partners with District Managers, Directors of Area Operations and Vice Presidents of Operations to ensure the correct Wendy’s systems are implemented and properly leveraged to drive better customer experience, sales growth and profit growth at the restaurant level.
• Leverages Model of Excellence scorecard to provide targeted coaching and training to deliver restaurant level improvement of key performance metrics including sales & profit growth; recruitment & training, EBITDAR, and guest experience.
• Improves Franchisee capabilities using data-driven insights and available resources, while leveraging Field Training Managers support & expertise, and best practices across business functions (e.g. marketing, finance, HR, etc).
• Conducts Quarterly Business Reviews and Growth Readiness Assessments with assigned franchisees owning between 1 and 5 Wendy’s locations. Accountable for driving their total business metrics compared to the Model of Excellence scorecard.

Leadership Development Above Restaurant

• Provides Coaching and Training to Multi-Unit leaders (District Managers and above) in partnership with the franchisee leadership to ensure One Best Way adoption of systems and the Performance Management Cycle is consistently followed to ensure restaurants operate at the highest level.
• Provides coaching and training to Multi-Unit leaders and Franchisees to ensure succession plans and bench development is in place.

Training for Operational Excellence

• PARTNERS WITH THE FIELD TRAINING MANAGERS TO IDENTIFY AND DELIVER IN-Restaurant training and development and ensures the organization is actively working on internal development and succession planning.
• ACCOUNTABLE FOR DRIVING INDIVIDUAL RESTAURANT OPERATIONS EXCELLENCE, AS MEASURED BY CUSTOMER FEEDBACK AND INTERNAL EVALUATIONS; FACILITATE TRAINING AND DEVELOPMENT ON OPERATIONS INITIATIVES AND ENSURE THE ORGANIZATION IS ACTIVELY WORKING ON GROWTH AND DEVELOPMENT.
• TAKES APPROPRIATE ACTIONS, AS NEEDED, TO ENFORCE COMPLIANCE WITH STANDARDS DRIVING FRANCHISEE ACCOUNTABILITY TO TRAINING STANDARDS.

SUPPORTING NEW RESTAURANT OPENINGS

• PROVIDES SUPPORT TO FRANCHISEES FOR ALL NEW RESTAURANT OPENINGS IN THE TERRITORY.
• ENSURES RESTAURANT TEAMS ARE PROPERLY TRAINED AND READY TO EXECUTE ONE BEST WAY PRIOR TO APPROVING A RESTAURANT TO OPEN.
• PROVIDES FINAL ASSURANCE THAT THE RESTAURANT IS CONSTRUCTED TO WENDY’S STANDARDS INCLUDING WITH REQUIRED EQUIPMENT AND TECHNOLOGY BEING IN PLACE PRIOR TO OPENING.
• ATTENDS THE NEW RESTAURANT OPENING PROVIDING ON-SITE GUIDANCE AND CELEBRATION.

Qualifications

• Educational Requirement: High School Diploma/GED
• Travel Requirement: 85%

Benefits

• PAY RANGE: $105,000.00 - $184,000.00 Annually