Field Service Engineer (NJ/NY)

About the role

Nihon Kohden American (NKA) is seeking a field-based Field Service Engineer to provide on-site support in the northeast region, being based in the northern New Jersey or greater New York City areas. The position is responsible for maintaining the relationship's success with NKA customers to achieve the goals and objectives identified by the customer and NKA.

Responsibilities

• Absorbs responsibility for managing patient monitoring servers and devices
• Responsible for overall IT/applications on-site product support providing oversight, training and technical direction to customers
• Works with Biomed and clinical teams on-site at hospital locations
• Performs software updates on NKA devices
• Provides technical support post installation
• Works with NKA internal teams to ensure successful coordination and delivery of product support
• Affords responsibility for all ongoing patient monitoring and ventilator product support
• Provides on-site diagnostic troubleshooting
• Tracks and resolves service tickets promptly and effectively, while ensuring optimal customer service
• Obtains and conveys information as needed; logs all problems including cause and resolution information
• Promotes goodwill and a positive image of the Company
• Affords responsibility for ongoing integration of our patient monitoring devices within NKA/Hospital infrastructure
• Affords assistance and training others
• Affords timely and effective communications to customers about service expectations, estimated arrival date/time, status of ongoing service activities, and service follow-up calls
• Utilizes troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective action, and resolve service tickets
• Demonstrates good judgment in the utilization of company credit cards while adhering to expense levels within the established business guidelines
• Maintains and demonstrates a professional appearance at all times
• Performs miscellaneous projects as assigned
• Updates technical skills as required
• Adheres to all company policies, procedures, and business ethics codes

Qualifications

• Bachelor’s degree in information technology, biomedical engineering or related technical field; relevant education and experience accepted in lieu of degree
• CompTIA Network+ and/or Security+ certification preferred
• 4+ years of proven software and hardware experience
• Extensive understanding of hospital IT functions, infrastructure and medical system integration
• Experience working with electronic medical record systems preferred

Compensation

The anticipated range for this position is $80,000 to $105,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.