Field System Engineer - NJ

Territory Management

• Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.

Travel & On-Call

• Training: Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.

Administrative Responsibilities

• Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements.
• Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.
• Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.

Other Related Duties

• Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.
• Strategic & Promotional Support: Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.

Qualifications

• Education and Training: Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 4 years related experience including military experience will be accepted in lieu of a bachelor's degree.
• Experience: 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required. 6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required.
• Experience: Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred.
• Experience: Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.
• Experience: Experience in a field service role preferred.
• Experience: Experience with host/remote communications and network systems preferred.
• Experience: Experience in the principles and practices of laboratory operations preferred.

Knowledge, Skills, And Abilities

• Functional skills: Critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
• Technical skills: Mastery level commensurate to the job level, marked by specialization and innovation in the field of work.
• Technical learning aptitude: Quickly understand and acquire new technical knowledge and skills.
• Flexibility: Highly adaptable and resilient to thrive in a dynamic work environment.
• Learning agility: Be able to learn from experiences and apply that knowledge to new situations.
• Time management: Careful prioritization and time management to ensure all tasks are completed on time.
• Detail orientation: Complete tasks without errors and produce high-quality work.
• Decision making: Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes.
• Action-oriented: Takes action even when facing challenges.
• Perseverance: Demonstrates perseverance and a focus on outcomes.

Working Conditions And Physical Requirements

• Ability to remain in stationary position, often standing, for prolonged periods.
• Ability to ascend/descend stairs, ladders, ramps, and the like.
• Ability to wear PPE correctly most of the day.
• Ability to operate heavy machinery.
• Ability to adjust or move objects up to 50 pounds in all directions.

Pay

The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMérieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options.
• Company-Provided Life and Accidental Death Insurance.
• Short and Long-Term Disability Insurance.
• Retail Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance.
• Wellness Programs.
• Employee Assistance Program.
• Commuter Benefits.
• Variety of voluntary benefit offerings.
• Discount programs.
• Parental leaves.