Field Service Engineer- Northern New Jersey

About the role

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

Responsibilities

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Diagnose, troubleshoot, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
• Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

Requirements/Minimum Qualifications

• Ace’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience

Preferred Qualifications

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments
• Experience working with advance medical devices and with medical devices that use lasers
• Accustomed to working with hospital operating room and surgery center protocols
• Working knowledge of ServiceMax / CRM tools
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
• Travel Requirements: Up to 30% out of territory and overnights as needed
• Territory includes Northern NJ and Bronx NY . Elizabeth NJ. North and West. East to Include Bronx, New York would be the primary territory. Coverage into NYC as needed as secondary FE