Global Operations Lead, HCP Engagements - Managed Services Health PLS

About the role

PwC is seeking a Senior Manager to lead global, end-to-end operations for HCP engagement managed services for a client. Key responsibilities include operational excellence, compliance, and client success.

Responsibilities

• Mentor junior team members
• Monitor financials and maintain budget profitability
• Manage deliverables on or ahead of deadlines and report issues/risks
• Work with global tech team and developers on application modifications and bug fixes
• Lead teams with a positive attitude
• Communicate with senior leadership and senior client stakeholders
• Deliver consistent “white glove” customer service
• Contribute to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
• Strong research skills
• Experience contracting is preferable
• Financial acumen for reconciling budgets
• Has strong attention to detail
• Familiarity with Advanced Excel and Power BI
• Strong English language reading comprehension and writing skills
• Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy

Requirements

Minimum degree required: Bachelor's Degree. Minimum 7 years of experience in life science meetings & events, pharmaceutical device or healthcare operations. Preferred Master's Degree. Preferred certifications: CMP or HMCC.

Qualifications

• Demonstrates extensive knowledge and/or a proven record of success in HCP, HCO and Patient Engagement Operations
• Mentoring junior team members
• Maintaining budget profitability
• Managing deliverables on or ahead of deadlines and reporting issues/risks
• Working with global tech team and developers on application modifications and bug fixes
• Leading teams with a positive attitude
• Communicating with senior leadership and senior client stakeholders
• Delivering consistent “white glove” customer service
• Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
• Strong research skills
• Experience contracting is preferable
• Financial acumen for reconciling budgets
• Has strong attention to detail
• Familiarity with Advanced Excel and Power BI
• Strong English language reading comprehension and writing skills
• Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy

Skills

• Advanced Excel and Power BI
• Strong English language reading comprehension and writing skills
• Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy

Benefits

PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. Learn more about our benefits at this link.

Pay

The salary range for this position is $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws.

Schedule

This role is full-time.

Benefits

All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.

Equal Opportunity Employer

PwC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

Los Angeles County Fair Chance Ordinance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers that will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work

Application Instructions

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage: https://pwc.to/us-application-deadlines.