Global Operations Lead, HCP Engagements - Managed Services Health PLS
About the role
PwC is seeking a Senior Manager to lead the global, end-to-end operations for HCP engagement managed services for a client. The role requires deep life sciences compliance and operational expertise, project management, client relationship building, and team leadership.
Responsibilities
- Mentor junior team members
- Monitor financials and maintain budget profitability
- Manage deliverables on or ahead of deadlines and report any issues/risks
- Work with global tech team and developers on application modification and bug fixes
- Lead teams of individuals with a positive attitude
- Communicate with senior leadership and senior client stakeholders
- Deliver consistent “white glove” customer service
- Contribute to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
- Strong research skills
- Experience contracting is preferable
- Financial acumen for reconciling budgets
- Has strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Requirements
The role requires a Bachelor's degree and 7 years of experience in life science meetings & events, pharmaceutical device or healthcare operations. A Master's degree is preferred, and certifications like CMP or HMCC are preferred.
Qualifications
Demonstrates extensive knowledge and/or a proven record of success in the following areas: HCP, HCO and Patient Engagement Operations. Strong attention to detail, financial acumen, and familiarity with Advanced Excel and Power BI are required. Must have strong English language reading comprehension and writing skills, and the ability to work in a fast-paced environment.
Skills
- Mentoring junior team members
- Maintaining budget profitability
- Managing deliverables on or ahead of deadlines
- Leading teams of individuals
- Communicating with senior leadership and senior client stakeholders
- Delivering consistent “white glove” customer service
- Contributing to the development of accelerators and knowledge assets
- Strong research skills
- Experience contracting
- Financial acumen for reconciling budgets
- Strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment
Benefits
PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. Learn more about our benefits at this link.
Pay
The salary range for this position is $124,000 - $280,000. Actual compensation will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws.
Schedule
This is a full-time position with up to 40% travel.
Benefits
All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. Learn more about our benefits at this link.
Pay
The salary range for this position is $124,000 - $280,000. Actual compensation will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws.
Location
Details on the location will be provided during the interview process.
Equal Opportunity Employer
PwC is an equal opportunity employer and does not discriminate against any applicant for employment based on race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
Los Angeles County Fair Chance Ordinance
For those impacted by the Los Angeles County Fair Chance Ordinance for Employers, arrest or conviction records will be considered for employment in accordance with these laws.
How We Work
To learn more about how we work at PwC, visit this link.