Global Operations Lead, HCP Engagements - Managed Services Health PLS
About the role
PwC is seeking a Senior Manager to lead the global, end-to-end operations for HCP engagement managed services for a client. Key responsibilities include operational excellence, compliance, and client success.
Responsibilities
- Mentor junior team members
- Monitor financials and maintain budget profitability
- Manage deliverables on or ahead of deadlines and report issues/risks
- Work with global tech team and developers on application modification and bug fixes
- Lead teams with a positive attitude
- Communicate with senior leadership and senior client stakeholders
- Deliver consistent “white glove” customer service
- Contribute to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
- Strong research skills
- Experience contracting is preferable
- Financial acumen for reconciling budgets
- Has strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Requirements
The role requires a Bachelor's degree and 7 years of experience in life science meetings & events, pharmaceutical device or healthcare operations. A Master's degree and certifications such as CMP or HMCC are preferred.
Qualifications
- Demonstrates extensive knowledge and/or a proven record of success in HCP, HCO and Patient Engagement Operations
- Logically, and critically evaluates HCP, HCO and Patient engagement
- Leading teams of individuals with a positive attitude
- Communicating with senior leadership and senior client stakeholders
- Delivering consistent “white glove” customer service
- Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
- Strong research skills
- Experience contracting is preferable
- Financial acumen for reconciling budgets
- Has strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Skills
- Strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Benefits
PwC offers a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. Visit this link for details.
Pay
The salary range for this position is $124,000 - $280,000. Actual compensation will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws.
Schedule
This is a full-time position.
Travel
Up to 40% travel is required.
Company Information
PwC is an equal opportunity employer. Learn more about our commitment to diversity and inclusion here.
Equal Opportunity Employer
PwC is committed to providing equal employment opportunities to all qualified individuals. Learn more about our commitment to diversity and inclusion here.