Global Operations Lead, HCP Engagements - Managed Services Health PLS
Pay
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Schedule
This role is full-time.
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
About the Role
PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success.
Responsibilities
- Demonstrates extensive knowledge and/or a proven record of success in the following areas: HCP, HCO and Patient Engagement Operations
- Mentoring junior team members
- Maintaining financials and maintaining budget profitability
- Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role
- Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement
- Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps
- Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand
- Working with global tech team and developers on application modification and bug fixes
- Leading teams of individuals with a positive attitude
- Communicating with senior leadership and senior client stakeholders
- Delivering consistent “white glove” customer service
- Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
- Strong research skills
- Experience contracting is preferable
- Financial acumen for reconciling budgets
- Has strong attention to detail
- Familiarity with Advanced Excel and Power BI
- Strong English language reading comprehension and writing skills
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy
Requirements
Minimum Degree Required: Bachelor's Degree
Minimum Year(s) Of Experience: 7 years of experience in life science meetings & events, pharmaceutical device or healthcare operations setting
Degree Preferred: Master's Degree
Certification(s) Preferred: CMP or HMCC