Global Operations Lead, HCP Engagements - Managed Services Health PLS

About the role

PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.

Requirements

• Bachelor's Degree required; Master's Degree preferred
• 7+ years of experience in life science meetings & events, pharmaceutical device, or healthcare operations setting
• CMP or HMCC certification preferred

Skills

• HCP, HCO and Patient Engagement Operations
• Mentoring junior team members
• Monitoring financials and maintaining budget profitability
• Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement
• Logically and critically evaluating HCP, HCO and Patient engagement and following process steps
• Managing deliverables on or ahead of deadlines and reporting issues/risks beforehand
• Working with global tech team and developers on application modification and bug fixes
• Leading teams with a positive attitude
• Communicating with senior leadership and senior client stakeholders
• Delivering consistent "white glove" customer service
• Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations
• Strong research skills
• Contracting experience (preferable)
• Financial acumen for reconciling budgets
• Strong attention to detail
• Familiarity with Advanced Excel and Power BI
• Strong English language reading comprehension and writing skills
• Ability to work in a fast-paced environment with a strong emphasis on quality and accuracy

Pay

$124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Benefits

• Annual discretionary bonus
• Medical, dental, and vision insurance
• 401k
• Holiday pay
• Vacation, personal and family sick leave

Schedule

Full time. Travel requirements: Up to 40%.