Global Operational Resilience Manager
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "No phone calls or agencies please." etc. Also remove "KPMG is an equal opportunity employer..." etc. Also remove "Applicants must be authorized to work in the U.S...." maybe that's substantive? It's a requirement about work authorization. Should we keep? It's a qualification. It's part of Qualifications. So keep.
We need sections: maybe About the role (intro), Responsibilities, Qualifications, Benefits, Pay, Schedule? The posting includes Pay (salary range) and benefits description. Also schedule? Not explicit schedule; only mentions standard work hours, PTO, holidays, breaks. That's schedule/benefits. Could include Schedule section if there is specific content: "Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday." That's schedule/benefits. Could be under Benefits or Schedule. Since we have Benefits section already, we could include schedule details there. But rule: prefer few substantive sections over many thin ones. So we could combine Benefits and Schedule into Benefits section. However we need to include Pay section if posting actually states them. It does: California Salary Range: $111300 - $215100 and also link for other locations. So we need Pay section.
We also need to include Benefits section: they describe benefits package.
We must not create sections with filler like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers as headings.
We must remove duplicated lines.
Let's extract substantive content:
Intro paragraph: "Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Operational Resilience to join our Global Operations Group which is part of KPMG International."
That's about the role and company.
Responsibilities: bullet list after "Responsibilities:" includes multiple sentences separated by line breaks? Actually it's a paragraph with multiple responsibilities separated by line breaks? The text: "Manage the adoption of operational resilience standards, controls, methodologies, and evidence expectations across Global Functions, Member Firms, and third-party delivery teams, including annual conformance activity, status reporting, issue tracking, and remediation follow-upPlan, coordinate, deliver, and evaluate business resilience exercises (for example, table-tops), including scenario development, participant coordination, lessons learned, and improvement reportingMaintain and improve operational resilience, incident management, and crisis management frameworks, including plans, protocols, processes, playbooks, procedures, templates, and supporting guidanceSupport operational resilience risk horizon scanning by consolidating inputs, assessing and prioritizing disruption risks, developing scenario analysis, updating response strategies, and preparing reports for KPMGI stakeholdersCoordinate the Global Business Resilience Community through agenda planning, presenter coordination, session materials, recap communications, SharePoint updates, and knowledge sharing across Member Firms and KPMGI teamsProvide operational support during incidents and crises, including meeting coordination, action tracking, documentation, and escalation support aligned with KPMGI's crisis management frameworkAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment"
We need to split into list items. Each responsibility seems separated by a capital letter after a period? Actually there is no punctuation between some. We'll split at each verb start: Manage..., Plan..., Maintain..., Support..., Coordinate..., Provide..., Act...
We'll make
- each.
Qualifications: after "Qualifications:" list: Minimum five years..., Bachelor's degree..., Proficiency..., Understanding..., Experience coordinating..., Strong stakeholder..., Applicants must be authorized...
We'll split into list items.
Benefits: after "In addition, KPMG is proud to offer a comprehensive, competitive benefits package..." then details: medical/dental plans, vision, disability/life insurance, 401(k), personal well-being benefits, PTO, holidays, breaks. Also link to Benefits & How We Work. We'll keep that prose.
Pay: after "California Salary Range: $111300 - $215100" and link for other locations. Also mention "KPMG offers a comprehensive compensation and benefits package." but that's duplicate. We'll include Pay section with salary range and note that salary based on factors.
We should not include boilerplate like "KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations." That's substantive about pay determination; we can keep as part of Pay section.
We must remove EEO etc. Also remove "No phone calls or agencies please." etc. Remove "KPMG recruits on a rolling basis..." etc. Remove Los Angeles County applicants stuff? That's legal boilerplate; remove. Remove "Criminal history may have a direct..." etc. Remove all that.
Now construct HTML.
We'll have:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Benefits
...
Pay
...
We must not include empty sections.
Now craft content.
About the role paragraph: combine the intro sentences.
Let's write:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Operational Resilience to join our Global Operations Group, which is part of KPMG International.
Responsibilities list items:
- Manage the adoption of operational resilience standards, controls, methodologies, and evidence expectations across Global Functions, Member Firms, and third-party delivery teams, including annual conformance activity, status reporting, issue tracking, and remediation follow-up
- Plan, coordinate, deliver, and evaluate business resilience exercises (for example, table-tops), including scenario development, participant coordination, lessons learned, and improvement reporting
- Maintain and improve operational resilience, incident management, and crisis management frameworks, including plans, protocols, processes, playbooks, procedures, templates, and supporting guidance
- Support operational resilience risk horizon scanning by consolidating inputs, assessing and prioritizing disruption risks, developing scenario analysis, updating response strategies, and preparing reports for KPMGI stakeholders
- Coordinate the Global Business Resilience Community through agenda planning, presenter coordination, session materials, recap communications, SharePoint updates, and knowledge sharing across Member Firms and KPMGI teams
- Provide operational support during incidents and crises, including meeting coordination, action tracking, documentation, and escalation support aligned with KPMGI's crisis management framework
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualifications list items:
- Minimum five years of recent experience in operational resilience, business continuity, crisis management, risk management, technology resilience, third-party resilience, or related discipline
- Bachelor's degree from an accredited college or university or five years equivalent work experience
- Proficiency with Microsoft 365 tools, including SharePoint, Teams, OneDrive, Outlook, PowerPoint, and Excel, to support collaboration, coordination, information management, and reporting, along with experience with Power BI dashboards and the responsible use of AI-enabled tools for analysis, process improvement, scenario development, or resilience planning (preferred)
- Understanding of critical business services, impact tolerances, business continuity, IT disaster recovery, crisis management, third-party resilience, incident management, exercise design, and lessons learned processes, along with familiarity with relevant standards and frameworks such as ISO 22301, ISO 22398, NIST-aligned practices, or DORA (preferred)
- Experience coordinating cross-functional programs, maintaining standards or framework documentation, tracking issues and actions, engaging internal and third-party delivery teams, and overseeing delivery quality, timelines, and outcomes against agreed expectations
- Strong stakeholder management and communication skills, with experience building trusted relationships, working effectively with global teams, managing competing priorities, and influencing outcomes through clear communication, consistent follow-up, and practical problem-solving across functions, geographies, and levels of seniority
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Benefits paragraph:
In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
Pay paragraph:
KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG
for prose. We must preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "No phone calls or agencies please." etc. Also remove "KPMG is an equal opportunity employer..." etc. Also remove "Applicants must be authorized to work in the U.S...." maybe that's substantive? It's a requirement about work authorization. Should we keep? It's a qualification. It's part of Qualifications. So keep. We need sections: maybe About the role (intro), Responsibilities, Qualifications, Benefits, Pay, Schedule? The posting includes Pay (salary range) and benefits description. Also schedule? Not explicit schedule; only mentions standard work hours, PTO, holidays, breaks. That's schedule/benefits. Could include Schedule section if there is specific content: "Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday." That's schedule/benefits. Could be under Benefits or Schedule. Since we have Benefits section already, we could include schedule details there. But rule: prefer few substantive sections over many thin ones. So we could combine Benefits and Schedule into Benefits section. However we need to include Pay section if posting actually states them. It does: California Salary Range: $111300 - $215100 and also link for other locations. So we need Pay section. We also need to include Benefits section: they describe benefits package. We must not create sections with filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings. We must remove duplicated lines. Let's extract substantive content: Intro paragraph: "Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Operational Resilience to join our Global Operations Group which is part of KPMG International." That's about the role and company. Responsibilities: bullet list after "Responsibilities:" includes multiple sentences separated by line breaks? Actually it's a paragraph with multiple responsibilities separated by line breaks? The text: "Manage the adoption of operational resilience standards, controls, methodologies, and evidence expectations across Global Functions, Member Firms, and third-party delivery teams, including annual conformance activity, status reporting, issue tracking, and remediation follow-upPlan, coordinate, deliver, and evaluate business resilience exercises (for example, table-tops), including scenario development, participant coordination, lessons learned, and improvement reportingMaintain and improve operational resilience, incident management, and crisis management frameworks, including plans, protocols, processes, playbooks, procedures, templates, and supporting guidanceSupport operational resilience risk horizon scanning by consolidating inputs, assessing and prioritizing disruption risks, developing scenario analysis, updating response strategies, and preparing reports for KPMGI stakeholdersCoordinate the Global Business Resilience Community through agenda planning, presenter coordination, session materials, recap communications, SharePoint updates, and knowledge sharing across Member Firms and KPMGI teamsProvide operational support during incidents and crises, including meeting coordination, action tracking, documentation, and escalation support aligned with KPMGI's crisis management frameworkAct with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment" We need to split into list items. Each responsibility seems separated by a capital letter after a period? Actually there is no punctuation between some. We'll split at each verb start: Manage..., Plan..., Maintain..., Support..., Coordinate..., Provide..., Act... We'll make
- each.
Qualifications: after "Qualifications:" list: Minimum five years..., Bachelor's degree..., Proficiency..., Understanding..., Experience coordinating..., Strong stakeholder..., Applicants must be authorized...
We'll split into list items.
Benefits: after "In addition, KPMG is proud to offer a comprehensive, competitive benefits package..." then details: medical/dental plans, vision, disability/life insurance, 401(k), personal well-being benefits, PTO, holidays, breaks. Also link to Benefits & How We Work. We'll keep that prose.
Pay: after "California Salary Range: $111300 - $215100" and link for other locations. Also mention "KPMG offers a comprehensive compensation and benefits package." but that's duplicate. We'll include Pay section with salary range and note that salary based on factors.
We should not include boilerplate like "KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations." That's substantive about pay determination; we can keep as part of Pay section.
We must remove EEO etc. Also remove "No phone calls or agencies please." etc. Remove "KPMG recruits on a rolling basis..." etc. Remove Los Angeles County applicants stuff? That's legal boilerplate; remove. Remove "Criminal history may have a direct..." etc. Remove all that.
Now construct HTML.
We'll have:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
...
Pay
...
We must not include empty sections. Now craft content. About the role paragraph: combine the intro sentences. Let's write:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager, Operational Resilience to join our Global Operations Group, which is part of KPMG International.
Responsibilities list items: - Manage the adoption of operational resilience standards, controls, methodologies, and evidence expectations across Global Functions, Member Firms, and third-party delivery teams, including annual conformance activity, status reporting, issue tracking, and remediation follow-up - Plan, coordinate, deliver, and evaluate business resilience exercises (for example, table-tops), including scenario development, participant coordination, lessons learned, and improvement reporting - Maintain and improve operational resilience, incident management, and crisis management frameworks, including plans, protocols, processes, playbooks, procedures, templates, and supporting guidance - Support operational resilience risk horizon scanning by consolidating inputs, assessing and prioritizing disruption risks, developing scenario analysis, updating response strategies, and preparing reports for KPMGI stakeholders - Coordinate the Global Business Resilience Community through agenda planning, presenter coordination, session materials, recap communications, SharePoint updates, and knowledge sharing across Member Firms and KPMGI teams - Provide operational support during incidents and crises, including meeting coordination, action tracking, documentation, and escalation support aligned with KPMGI's crisis management framework - Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications list items: - Minimum five years of recent experience in operational resilience, business continuity, crisis management, risk management, technology resilience, third-party resilience, or related discipline - Bachelor's degree from an accredited college or university or five years equivalent work experience - Proficiency with Microsoft 365 tools, including SharePoint, Teams, OneDrive, Outlook, PowerPoint, and Excel, to support collaboration, coordination, information management, and reporting, along with experience with Power BI dashboards and the responsible use of AI-enabled tools for analysis, process improvement, scenario development, or resilience planning (preferred) - Understanding of critical business services, impact tolerances, business continuity, IT disaster recovery, crisis management, third-party resilience, incident management, exercise design, and lessons learned processes, along with familiarity with relevant standards and frameworks such as ISO 22301, ISO 22398, NIST-aligned practices, or DORA (preferred) - Experience coordinating cross-functional programs, maintaining standards or framework documentation, tracking issues and actions, engaging internal and third-party delivery teams, and overseeing delivery quality, timelines, and outcomes against agreed expectations - Strong stakeholder management and communication skills, with experience building trusted relationships, working effectively with global teams, managing competing priorities, and influencing outcomes through clear communication, consistent follow-up, and practical problem-solving across functions, geographies, and levels of seniority - Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) Benefits paragraph:In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.
Pay paragraph:KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG