Global Manager of Technology Training & Enablement

Responsibilities

• Lead the global IT training function and develop a Firmwide technology enablement strategy aligned with Cleary's business priorities, innovation agenda, and global operating model.
• Set the vision and roadmap for the enablement function in alignment with the Firm’s strategic priorities; provide regular updates on program outcomes, adoption metrics, and recommendations.
• Collaborate with the Global Learning and Development team to integrate technology training into the overall learning program for lawyers and professional staff to ensure a cohesive technology curriculum for all Cleary employees at all levels of the organization.
• Manage and develop the global IT training team, including setting priorities, resource planning, performance management, coaching and developing team members, and promoting consistent quality across regions.
• Partner with Learning and Development, Practice Innovation, IT, and Practice Development, to align training with the Firm's evolving technology environment, broader development programs, and technology rollouts.
• Partner with Risk, Information Security, General Counsel, and Innovation to ensure training on AI and emerging technologies incorporates responsible-use expectations, confidentiality, data security, ethics, and Firm-approved guidance.
• Serve as a strategic advisor on technology adoption, helping project teams identify user impacts, training needs, and change-management considerations.
• Foster a culture of innovation by helping lawyers and staff build confidence with new tools through practical, use-case-driven training.
• Serve as the face of technology learning and enablement at the Firm: a visible, approachable, and trusted presence known and accessible to stakeholders across all global offices.

Qualifications

• Bachelor's degree required; advanced coursework in education, instructional design, technology, communications, or a related field preferred.
• Significant experience leading technology training, learning design, or technology adoption programs in a law firm, professional services firm, or similarly complex global environment.
• Strong leadership and people-management skills, with the ability to lead through influence in a matrixed environment.
• Demonstrated ability to stay current on emerging technology trends, including generative AI, legal AI platforms, workflow automation, and collaboration tools.
• Experience creating modern digital learning content (short-form video, microlearning, interactive modules, scenario-based training) and using authoring tools such as Articulate 360, Rise, Camtasia, Adobe Creative Cloud, or similar platforms.
• Strong facilitation, presentation, writing, and content-structuring skills, with the ability to make technical concepts clear and engaging for diverse audiences.
• Strong project-management skills and the ability to coordinate workstreams across multiple offices, time zones, and stakeholders.