Global Logistics Coordinator - Import/Export Operations

Global Logistics Coordinator – Import/Export Operations

We are seeking an individual with extensive experience in import/export business, particularly in handling food-grade products. Key responsibilities include:

• Preparing and maintaining all templates for exporting and importing into international markets
• Preparing and submitting all export documentation for each customer shipment to APHIS, USDA for all international exports
• Coordinating vessel bookings with freight forwarders based on product availability and order-ready date
• Developing and maintaining tracking tools for the internal Wellness Pet team to communicate any changes in transit and visibility into ETAs
• Providing the warehouse with required shipping documents for exports, including country-specific commercial invoices, packing lists, bill of lading templates, and/or packaging declarations for warehouse completion
• Working with customs brokers to provide completed export documents required for customs clearance at the destination
• Managing and planning import, export processes and improvements related to customs documentation for shipping and receiving merchandise to ensure on-time arrivals and compliance with all regulations
• Working cross-functionally with internal teams, including customer service, regulatory services, planning, procurement, and warehousing to align on logistics strategies
• Aiding in improving, maintaining, and updating SOPs
• Aiding in documentation and research for new market entries
• Aiding the Logistics Manager with the budget setting process and monthly forecasting
• Supporting the Global Logistics Coordinator – North America with logistics-related inquiries and issues by collaborating with freight forwarders, carriers, and suppliers to ensure prompt and proper movement of shipments

About the role

The Global Logistics Coordinator – Import/Export Operations is based in our Burlington office and reports directly to the Logistics Manager.

Responsibilities

• Preparation and maintenance of export documentation
• Coordination of vessel bookings
• Development and maintenance of tracking tools
• Warehouse document preparation
• Customs broker interaction
• Import and export process management
• Collaboration with internal teams
• SOP improvement and documentation
• Documentation and research for new market entries
• Budget setting and forecasting support
• Logistics-related inquiries and issue resolution

Requirements

• Bachelor’s degree or equivalent work experience
• 2-3 years of experience working with import/export
• Strong understanding of customs regulations and international shipping procedures
• Knowledge of Animal and Plant Health Inspection Services, United States Department of Agriculture, IREGS, and Harmonized Tariff Schedule Codes and Incoterms (plus)
• Proven experience coordinating and tracking the movement of shipments using a transportation management system
• Efficient email management, timely responses, and effective communication across departments
• Strong attention to detail and self-review capabilities
• Proven experience with Customs Brokers and Freight Forwarders
• Proficiency in logistics software and Microsoft Office Suite, specifically Excel and PowerPoint
• Ability to analyze and present data to multiple levels of the organization
• Well-developed organizational and communication skills with a desire to work in a transaction processing and fast-paced environment
• Proactive and independent work style with multiple priorities
• Excellent interpersonal and communication skills and relationship management abilities

Qualifications

• Extensive experience with import/export business, especially in handling food-grade products
• Experience with customs regulations and international shipping procedures
• Knowledge of relevant regulations and codes
• Experience with transportation management systems
• Effective email management and communication skills
• Strong attention to detail and self-review capabilities
• Experience with Customs Brokers and Freight Forwarders
• Proficiency in logistics software and Microsoft Office Suite
• Ability to analyze and present data
• Organizational and communication skills
• Proactive and independent work style
• Interpersonal and communication skills

Benefits

We offer a best-in-class benefits package, a warm and welcoming environment, and a place where you can learn and grow professionally. More information can be found on our website.

Pay

The annual salary range for this position is $74,100.00 to $105,300.00, based on a full-time work schedule, anticipated responsibilities, market benchmarks, and organizational equity. Compensation may vary within that pay range depending on the selected candidate’s professional background, experience, operational needs, and other considerations permitted by law.

Schedule

The Global Logistics Coordinator – Import/Export Operations is based in our Burlington office and works Monday through Thursday, with remote Fridays.