Global Logistics Coordinator - Import/Export Operations

About the role

The Wellness Pet Company is seeking a Global Logistics Coordinator to join our Import/Export Operations team based in our Burlington office. This role is essential for managing international logistics, customs compliance, and freight forwarder management.

Responsibilities

• Prepare and maintain all templates for exporting and importing into international markets, including health certificates, manufacturer’s declarations and affidavits, commercial invoices, shippers’ letters of instructions, NAFTAs, and import permits
• Prepare and submit all export documentation for each customer shipment to APHIS, USDA for all international exports
• Develop and maintain tracking tools for the internal Wellness Pet team to communicate any changes in transit and visibility into ETAs
• Work with customs brokers to provide completed export documents required for customs clearance at the destination
• Manage and plan import, export processes and improvements related to customs documentation for shipping and receiving merchandise to ensure on-time arrivals and compliance with all regulations
• Support the Global Logistics Coordinator - North America with logistics-related inquiries and issues by collaborating with freight forwarders, carriers, and suppliers to ensure prompt and proper movement of shipments

Requirements

• A bachelor's degree or equivalent work experience
• 2-3 years of experience working with import/export
• Strong understanding of customs regulations and international shipping procedures
• Proven experience coordinating and tracking the movement of shipments using a transportation management system
• The ability to efficiently manage and prioritize a high volume of emails daily, ensuring timely responses and effective communication across departments
• Strong attention to detail and the ability to self-review work
• Previous experience working with Customs Brokers and Freight Forwarders
• Proficiency in logistics software and Microsoft Office Suite, specifically Excel and PowerPoint
• The ability to analyze and present data to multiple levels of the organization
• Well-developed organizational and communication skills with a desire to work in a transaction processing and fast-paced environment
• The ability to be proactive while working independently and manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills and relationship management abilities

Qualifications

• A bachelor's degree or equivalent work experience
• Extensive experience with the import/export business
• Experience with import/export handling for food-grade products
• Knowledge of Animal and Plant Health Inspection Services, United States Department of Agriculture, IREGS, and Harmonized Tariff Schedule Codes and Incoterms
• Proven experience coordinating and tracking the movement of shipments using a transportation management system
• The ability to efficiently manage and prioritize a high volume of emails daily, ensuring timely responses and effective communication across departments
• Strong attention to detail and the ability to self-review work
• Previous experience working with Customs Brokers and Freight Forwarders
• Proficiency in logistics software and Microsoft Office Suite, specifically Excel and PowerPoint
• The ability to analyze and present data to multiple levels of the organization
• Well-developed organizational and communication skills with a desire to work in a transaction processing and fast-paced environment
• The ability to be proactive while working independently and manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills and relationship management abilities

Benefits

We offer a best-in-class benefits package, a warm and welcoming environment, and a place where you can learn and grow professionally. More information about our benefits can be found on our website.

Pay

The annual salary range for this position is $74,100.00 to $105,300.00, based on a full-time work schedule, anticipated responsibilities, market benchmarks, and organizational equity. Compensation may vary within that pay range depending on the selected candidate's professional background, experience, operational needs, and other considerations permitted by law.

Schedule

This role is based out of our office in Burlington, Massachusetts, where team members must reside within or be willing to relocate to a commutable distance from our Burlington office. The team works in-office Monday through Thursday each week, and remotely on Fridays.