Global Lead, Desktop Engineering (EUC)

About the role

Help shape the future of the digital workplace at FUJIFILM Biotechnologies. We’re looking for a visionary, execution-focused Global Lead, Desktop Engineering to set our global EUC strategy, scale modern endpoint platforms, and elevate the end-user experience across FLBG.

Responsibilities

• Educate and lead the enterprise-wide EUC transformation—modern management (Intune, SCCM, Jamf), automation, self-service, and zero-touch deployment
• Define and own the global Desktop Engineering/EUC strategy across FLBG
• Build and govern global standards, platforms, and operating models aligned to ITIL, GxP, and corporate policies
• Drive stability, security, and performance across our Windows and macOS ecosystems
• Develop a high-performing global engineering organization and cultivate a service excellence culture
• Enable measurable outcomes through KPIs, SLAs/SLOs, and engineering maturity models
• Educate and define the global Desktop Engineering/EUC strategy across FLBG
• Establish global standards for endpoint architecture, device lifecycle, and configuration management
• Build EUC operating models aligned with ITIL, GxP, and corporate policies
• Define KPIs, SLAs, SLOs, and engineering maturity models; ensure audit readiness and regulatory compliance
• Lead and develop a global Desktop Engineering organization (regional engineers, SMEs, partners)
• Define capability roadmap, org structure, and talent strategy
• Act as senior escalation point and decision authority for EUC; drive cross-functional collaboration with Service Desk, Infrastructure, Security, and Applications
• Own global architecture for Windows and macOS endpoints
• Govern endpoint management tools (Intune, SCCM, Jamf, Tanium, Autopilot)
• Set standards for device provisioning/imaging, software packaging/deployment, patching, and vulnerability management
• Advance automation, self-service, and zero-touch strategies
• Ensure availability, performance, and stability of global EUC services
• Define and track MTTR, CSAT, device health, and compliance
• Partner with Service Desk and BRPs to improve supportability and reduce tickets
• Lead proactive problem management and RCA to deliver a consistent, high-quality user experience
• Ensure endpoint compliance with security standards, policies, and GxP
• Collaborate with Cybersecurity on endpoint protection, hardening, patching, encryption, and identity-related controls
• Maintain audit readiness and documentation across EUC processes
• Own vendor strategy and partnerships for EUC platforms and hardware
• Manage budgets, forecasts, and cost optimization initiatives
• Drive continuous improvement using data, insights, and automation; establish executive dashboards

Requirements

• Proven experience operating in highly regulated environments (GxP)
• Strong experience with global service ownership and governance
• Technical Leadership Expertise
• Endpoint management platforms: Intune, SCCM, Jamf, Autopilot, Tanium
• Windows and macOS enterprise environments
• Advanced endpoint management (Intune, SCCM, Jamf, Tanium)
• Automation and scripting (PowerShell); software packaging and deployment at scale
• Cloud-based workplace platforms (Microsoft 365, Teams)
• Operational & Service Management
• ITIL expertise (Incident, Problem, Change, Service Design)
• Defining SLAs, KPIs, and operational governance
• Global service delivery and support model design

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
• Master’s degree preferred (for global leadership roles)

Skills

• Strategic & Leadership
• Data-driven decision making and outcome focus
• Technical & Engineering
• Enterprise endpoint architecture (Windows, macOS, mobile)
• Advanced endpoint management (Intune, SCCM, Jamf, Tanium)
• Automation and scripting (PowerShell); software packaging and deployment at scale
• Cloud-based workplace platforms (Microsoft 365, Teams)
• Operational & Service Management
• ITIL expertise (Incident, Problem, Change, Service Design)
• Defining SLAs, KPIs, and operational governance
• Global service delivery and support model design

Benefits

Company Overview The work we do at FUJIFILM Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.”

Pay

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Schedule

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