EUC Desktop Lead

Team Leadership Experience

Lead and manage daily EUC/Desktop support operations across all user locations.

Technical/Functional Skills

• Handle L1/L2 desktop support engineers.
• Prioritize & manage EUC operations across multiple locations/users.
• Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.
• Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB.
• Proficiency in Active Directory (AD): User administration.
• Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support.
• Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager): Image deployment.
• Experience with network basics: TCP/IP, DNS, DHCP, VPN troubleshooting.
• Knowledge of IT hardware lifecycle management: asset tracking, refresh planning.

Process Ownership

• Process ownership for incident, request, and problem management within EUC.
• Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.

Stakeholder Management

• Stakeholder management with business, IT leadership, vendors, and OEM partners.

Service Improvements & Automation Initiatives

• Experience driving service improvements, automation initiatives, and RCA preparation.

Escalation Handling & Customer Satisfaction

• Ability to handle escalations, perform SLA management, and drive customer satisfaction.

Qualifications

• BACHELOR OF COMPUTER SCIENCE

Salary Range

Salary Range: $80,000- $90,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.