Global Head of Order to Cash

Key Responsibilities

• Lead the global Order to Cash function across all business units, legal entities, and regions, with accountability for operational performance, service quality, compliance, and continuous improvement.
• Oversee the full OTC lifecycle, including customer master data governance, billing, invoicing, collections, cash application, deductions/disputes, credit management, and related reporting and controls.
• Establish clear governance, roles, responsibilities, and service delivery expectations across global and regional teams.
• Act as a strategic change agent in standing up and maturing the OTC function for the spun-off company.
• Lead the centralization of OTC operations across five entities and disparate tools/processes into a more unified, efficient, and scalable operating model.
• Drive standardization of policies, procedures, KPIs, workflows, and controls while balancing necessary local requirements.
• Partner closely with IT to support systems strategy, process redesign, and implementation of enabling technologies.
• Partner with Accounting and Revenue teams to support proper transaction flow, issue resolution, and clean period-end closes.
• Ensure timely and accurate billing, effective collections, strong cash conversion, and disciplined management of disputes and unapplied cash.
• Develop and track key performance indicators, service level expectations, and management reporting to improve transparency and decision-making.
• Identify and resolve process bottlenecks, control gaps, and customer-impacting issues.
• Support contract-to-cash connectivity, ensuring upstream commercial practices and downstream finance operations are coordinated and scalable.
• Partner with Controllership, Internal Audit, SOX, and Compliance teams to ensure processes are well controlled, documented, and audit-ready.
• Ensure adherence to revenue-related operational controls, segregation of duties, approval frameworks, and applicable regulatory and local statutory requirements.
• Evaluate organizational design and talent needs to support future-state operations, including center-led, shared services, and regional support models where appropriate.
• Drive engagement, capability building, succession planning, and strong team culture through change.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or related field required; advanced degree preferred.
• 12+ years of progressive experience in Order to Cash, shared services, finance operations, or related functions, including significant global leadership experience.
• Demonstrated success leading large-scale OTC transformation, centralization, or operating model redesign in a complex, multi-entity environment.
• Experience supporting a carve-out, spin-off, IPO-readiness effort, or large-scale business transformation strongly preferred.
• Deep understanding of end-to-end OTC processes, controls, systems dependencies, and service delivery models.
• Strong knowledge of governance, risk, compliance, and internal control expectations within a public-company or public-company-ready environment.
• Experience leading global teams and operating effectively across multiple geographies and stakeholder groups.
• Strong executive presence, communication skills, and ability to influence across functions and levels.
• Proven ability to balance strategic transformation leadership with operational execution.
• Experience centralizing OTC activities across multiple legal entities, ERPs, or billing platforms.
• Exposure to ERP and finance systems implementations or rationalization efforts.
• Experience in high-growth, matrixed, or newly independent organizations.
• Familiarity with subscription, data, technology, or services-based business models is a plus.