Director, Global Order-to-Cash Transformation

This role will drive complex programs from planning through execution with a focus on structure, accountability, and measurable delivery in the pharmaceuticals and biotech space. You will work across business leaders, delivery teams, and strategic partners to align priorities, manage dependencies, and keep initiatives on track.

Location: New York City, NY – US-based candidates only, no visa sponsorship available.

Responsibilities

• Contribute to the vision and execution of the company’s global O2C transformation across all facets like order management and revenue recognition.
• Assess current processes to identify scaling constraints and create a prioritized work program with clear milestones.
• Establish operating metrics to provide an understandable overview of O2C performance to leadership.
• Serve as the operational authority in commercial workflows, aligning business needs with transaction capabilities.
• Design and standardize scalable O2C processes to eliminate exceptions and manage complexity.
• Create operational infrastructures that support growth without proportional headcount increases.
• Drive alignment among various departments like Revenue Accounting and Engineering to achieve shared goals.

Qualifications

• 10+ years of experience in revenue or billing operations, specifically in high-growth SaaS or technology companies.
• Deep expertise in process design, cross-functional project management, and large-scale system scaling using AI.
• Certified in project management (PMP) or Lean Six Sigma Black Belt.
• Comprehensive knowledge of quote-to-cash processes, including subscription and consumption models.
• Experience with essential contracting, billing, and ERP platforms like Salesforce, Stripe, and NetSuite.
• Proven track record of leading strategic automation initiatives from conception to implementation.
• Strong background in team building and operational development.

Pay

$230,000 – $300,000 annually.

Benefits

• Visa sponsorship available for qualified candidates.
• Hybrid work policy requiring minimal in-office presence.
• Opportunity to work in a high-impact role at the forefront of AI development.
• Encouragement of diverse candidates to apply, promoting representation.
• Commitment to employee safety and rigorous recruitment practices.