Director, Global Order-to-Cash Transformation

Responsibilities

• Be a key contributor to the vision, roadmap, and execution of Anthropic's global order-to-cash transformation, spanning order management, provisioning, billing, invoicing, collections, and revenue recognition
• Audit the current state end-to-end, identify the structural constraints on scale, and sequence a prioritized program of work with clear milestones, owners, and measurable outcomes
• Serve as the senior operational voice in commercial and pricing workflows, translating what the business wants to sell into what we can actually transact, bill, and recognize
• Design scalable, controlled processes from the ground up, applying structured process design and continuous improvement methodology rather than incremental patching
• Standardize and harmonize O2C processes globally across regions, entities, channels, and business models, eliminating the one-off exception handling that accumulates in high-growth environments
• Build the operational infrastructure that lets the function absorb order-of-magnitude growth without a proportional increase in headcount
• Build compliance monitoring into the systems, including SOX controls, themselves so that controls scale with volume rather than headcount
• Deploy AI and automation to drive real leverage across the function — automated exception handling and reconciliation, self-service reporting and anomaly detection, and continuous rather than sample-based control monitoring
• Drive the O2C systems architecture and roadmap in partnership with O2C Leadership, Engineering and GTM Systems, defining requirements, prioritizing investment, and holding the line on scalable solutions over point fixes
• Lead global automation strategy and evaluation across billing, contracting, and ERP platforms, and drive the implementations and migrations that follow
• Drive alignment and results across Revenue Accounting, Deal Desk, GTM Systems, Sales Operations, Legal, Tax, Treasury, and Engineering, influencing outcomes without relying on direct authority
• Partner with high-performing operations teams, setting standards, developing talent, and scaling capacity through a mix of employees, contractors, and partners
• Communicate progress, trade-offs, risks, and decisions crisply to executive stakeholders, and surface issues early with a recommended path forward

Requirements

• 10+ years of progressive experience leading operational transformations within Revenue Operations, Billing Operations, or other finance operational teams at high-growth SaaS/technology companies, including experience leading cross-functionally
• Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive automation, reporting, and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora)
• A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption
• Experience building and developing operations teams
• Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field

Qualifications

• Strong candidates may also have Experience serving both B2C and B2B customers; especially with consumption-based, subscription billing models through to collections
• Experience with go-to-market, deal desk and revenue operations organizations
• Experience designing and implementing processes with robust internal controls, segregation of duties frameworks and flow of financial transactions in high-growth environments
• Understanding of AI industry business models and enterprise customer needs

Skills

• Expert understanding of process design, cross-functional project management, and scaling systems — including using AI to drive automation, reporting, and compliance
• Project management certification (PMP) or Lean Six Sigma Black Belt
• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products
• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financials, Zuora)
• A proven track record leading large-scale strategic and automation initiatives end-to-end, from business case through implementation and adoption
• Experience building and developing operations teams
• Bachelor's degree in Accounting, Finance, Business, Engineering, or a related field

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• A lovely office space in which to collaborate with colleagues

Pay

The annual compensation range for this role is $230,000—$300,000 USD.

Schedule

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Benefits

• Generous vacation and parental leave
• Flexible working hours
• A lovely office space in which to collaborate with colleagues