Global Head Of Growth, Amazon And Marketplaces

About the role

This role is based in our Austin HQ. The team works in office Monday–Thursday, with the option to work remotely on Fridays. Made In is looking for a Global Head of Growth, Amazon & Marketplaces to own and scale our third-party marketplace business as a full P&L, starting with Amazon US and owning our international footprint (Canada, UK, Australia, Europe, and more). This is a builder's seat. You'll operate as the general manager of the channel: strategy, execution, and financial outcomes, in tight partnership with brand, merchandising, supply chain, and performance marketing.

Responsibilities

• Own the Amazon business end-to-end (global): P&L, growth roadmap, and channel strategy
• Set and defend marketplace pricing and assortment strategy so Amazon complements, rather than undercuts, DTC and wholesale (Crate & Barrel, Macy's, Bloomingdale's, Costco)
• Run Seller Central operations: catalog, listings, keyword and search strategy, PDP and A+ content, Brand Store
• Own onsite conversion-rate optimization (CRO) strategy: content requests, content optimization, and testing
• Own Amazon Advertising and marketplace performance, with hands-on oversight of Sponsored Products, Sponsored Brands, Sponsored Display, DSP, and AMC — coordinating with the existing paid social/search team so marketplace spend and brand-site spend aren't competing for the same demand. Evaluate advertising alongside pricing, Buy Box, listing health, content, conversion, organic rank, inventory, contribution margin, and incremental growth.
• Own FBA strategy — demand planning, inbound placement and inventory positioning, in-stock performance, and cost mitigation (freight, fees, placement)
• Set growth priorities, performance targets, and execution roadmaps across marketplace channels (Amazon, Walmart, eBay)
• Stand up international marketplace presence — sequencing, localization, and operational setup for Canada, UK, Australia, and future markets (China under evaluation)
• Monitor competitors and marketplace trends
• Protect brand integrity on-platform: enforce MAP, monitor unauthorized sellers/resellers, and manage fraud and counterfeit risk (building on existing fraud-prevention work)
• Manage external agency and platform partners; bring the right things in-house as the channel scales
• Partner cross-functionally with Brand, Merchandising, Supply Chain, Finance, and Performance Marketing to align investment, pricing, and growth priorities
• Build dashboards and reporting that tie marketplace performance into company-wide revenue and marketing measurement; regularly present results, risks, and strategic recommendations to leadership
• Represent the channel to executive leadership as the accountable owner

Requirements

• 7–10+ years in e-commerce/marketplace management, with deep hands-on Amazon experience (Seller Central)
• Track record scaling a marketplace business to $100M+ in revenue, ideally in a premium/DTC-heritage physical product brand (housewares, kitchen, or adjacent categories a plus)
• Experience owning a P&L, not just running campaigns
• Fluency across the full Amazon stack: search/SEO, content, retail media, FBA/supply chain, and platform operations
• International marketplace launch experience (UK/EU, Canada, Australia) strongly preferred
• Experience protecting brand pricing/positioning in a marketplace environment — you understand the tension between growth and brand equity, and know how to manage it
• Comfortable managing agencies and cross-functional stakeholders while staying hands-on with the day-to-day
• A builder mindset: this channel needs someone who'll build the playbook, not just execute one that already exists

Benefits

• Competitive salary and stock options
• 401k and healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans)
• Free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen