Global Field Service Manager
About Us
Det-Tronics is a $200M global technology leader in industrial life safety solutions, specializing in high-end flame and gas detection and automation control systems. As part of Spectrum Safety Solutions with 1,700 employees across 20+ countries, we serve mission-critical environments in oil & gas, clean energy, marine, and infrastructure.
The Opportunity
The global Field Service Manager is responsible for leading the field service organization supporting Det-Tronics Flame & Gas Detection and Safety Detectors and Systems. This role oversees a team of field service engineers and technicians responsible for commissioning, maintenance, troubleshooting, inspections, upgrades, and emergency support activities. The position ensures safe execution, customer satisfaction, service growth, and operational excellence while maintaining compliance with industry standards and company safety requirements.
Key Responsibilities
Lead and develop a team of Field Service Engineers, Technicians, Principal Engineer, Scheduling and Analyst.
Manage resource planning, workforce utilization, and scheduling.
Ensure timely execution of customer service requests and project activities.
Drive continuous improvement in service delivery processes.
Monitor service KPIs including Utilization, customer satisfaction, revenue and profitability.
Technical Leadership
Provide technical oversight and support on the Flame and Gas Detectors & Systems:
Support complex troubleshooting and root-cause analysis.
Review commissioning and acceptance s procedures.
Ensure adherence to industry standards and best practices.
Customer Management
Serve as senior escalation point for customer issues.
Develop strong relationships with key accounts.
Support service contract renewals and growth initiatives.
Conduct customer reviews and performance meetings.
Identify opportunities for upgrades, modernization, and lifecycle services.
Safety & Compliance
Promote a strong safety culture and zero-incident mindset.
Ensure compliance with company EHS requirements and qualification to industry best practices, benchmarking performance such as ISNETworld.
Support execution in accordance with global certified product, systems and safety standards.
Ensure technician certifications and training remain current.
Financial Management
Manage service revenue and margin performance.
Support Field Service growth strategy, annual operating plan and forecasting activities.
Monitor labor efficiency and project profitability.
Drive service growth through contracts, spare parts, and upgrades.
Talent Development
Recruit, mentor, and develop field service personnel.
Build succession plans for critical positions.
Conduct performance reviews and development planning.
Ensure technical competency across the service team.
Required Qualifications
Education: Bachelor's degree in Engineering, Engineering Technology, or related technical discipline preferred.
Experience: 10+ years of experience in industrial automation, fire and gas, process safety, or related industries.
Leadership: 3+ years of leadership experience managing field service organizations.
Industry Background: Experience supporting customers in high-hazard industries.
Technical Experience: Strong knowledge of commissioning and maintenance practices.
Preferred Technical Experience
Fixed gas detection systems
Optical flame detection technologies for hazardous locations - Multispectrum Infrared (IR), Ultraviolet/Infrared (UVIR), Single-Frequency IR, and Ultraviolet (UV)
Fire alarm and suppression systems
Safety Instrumented Systems (SIS)
Industrial networking and communications
Hazardous area installations
Functional Safety lifecycle management
Preferred Industry Background
Oil & Gas
Petrochemical
LNG
Power Generation
Marine & Offshore
Key Performance Indicators (KPIs)
Safety Incident Rate
Customer Satisfaction Score
Service Revenue Growth
Gross Margin Performance
Techician Utilization
Contract Renewal Rate
On-Time Service Delivery
Employee Engagement & Retention
Why Join Us?
Work with a globally respected brand in life safety
Influence strategic decisions at the executive level
Drive innovation and transformation in a high-growth environment
Enjoy development opportunities within a dynamic, private equity-backed company
Benefits
Health & Wellness: Medical, dental, and vision insurance plans with company contributions
Financial Security: 401(k) retirement plan with company match, life and disability insurance
Time Off: Generous paid time off (PTO), holidays, and flexible scheduling options
Professional Growth: Career development programs, training opportunities, and tuition reimbursement
Employee Support: Employee Assistance Program (EAP), wellness resources, and global mobility support
Ownership Culture: Participation in our Ownership Program, empowering employees to share in our success