Global Field Ops Technician, GFO AMER

Key job responsibilities

• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Day-to-day business, both internally and with external customers

Required travel

Up to 30% on average.

Physical requirements

May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.

Basic Qualifications

• Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
• 4+ years of data center engineering or operations experience
• 2+ years of leading large complex programs experience
• Knowledge of power distribution and data center mechanical cooling systems

Preferred Qualifications

• CompTIA A+, CompTIA Network+
• Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation)
• AWS, or other industry relevant certifications
• Bachelor's degree, or 4+ years of relevant technical position experience
• Experience working in a customer-facing environment
• Experience with network operating systems such as Cisco IOS and Junos