Global Field Ops Technician, GFO AMER

Key job responsibilities

• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Carry out site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Install/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshoot network installations & configurations and perform network testing, break/fix and/or decommissioning and solve complex problems
• Proactively identify and implement strategies that prevent support issues and/or further enhance the customer experience
• Conduct day-to-day business, both internally and with external customers
• Required travel up to 30% on average. You will be required to travel between locations to install, service, and retrieve AWS equipment.
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!

Basic Qualifications

• 4+ years of data center engineering or operations experience
• 2+ years of leading large complex programs experience
• Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience working in a customer-facing environment
• Experience with network operating systems such as Cisco IOS and Junos
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation