Sr. Technical Infrastructure Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

About the role

This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. Global Field Operations (GFO) is a team within AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80+ countries, serving strategic customers at high velocity and complexity. We move fast, scale relentlessly, and obsess over delivering complex hardware to where it needs to go, on time.

Programs & Scope You'll Own

• GFO New Customers/Partners Implementations — New product/scope for GFO including PMI, break-fix, spares storage, and new site onboarding
• Outposts Reuse & Sustainability — Internal GFO programs for Reverse Logistics, Outposts parts reuse, and RL/Sustainability initiatives
• New Product Enablement — Onboarding new hardware and services into GFO's operational model (install, maintenance, break-fix) including sites with 4-hour SLA requirements
• New Tools & Software — Own new tool and software implementations end-to-end, partnering with engineering and automation teams through build, pilot, and steady-state transition to operations
• New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering GFO
• NPI Alignment — New scope on existing products and services, aligned with New Product Introduction processes
• GFO Reporting — Internal initiative to build and own GFO's reporting and metrics framework
• Overall GFO TPM Process — End-to-end ownership of the global TPM process execution and continuous improvement, negotiating with director-level stakeholders across organizations

Key job responsibilities

• Own the GFO TPM process globally — Define, standardize, and continuously improve the end-to-end technical program management process across all GFO programs and regions. Drive TPM process execution excellence and identify opportunities to improve how GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new product/scope intake — Lead the operational onboarding of new products, services, and hardware into GFO, from scoping through steady-state
• Own new tools & software implementations — Partner with engineering, automation, process, and governance teams to bring new tools from concept through build, pilot, and steady-state before transitioning ownership to operations
• Negotiate at the director level — Represent GFO in cross-organizational discussions with senior stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope (including 4H SLA sites)
• Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, engineering, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments

About the team

We're looking for a Senior Technical Infrastructure Program Manager who can own and drive the end-to-end TPM process for GFO globally — from new product intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of technical infrastructure, program strategy, and cross-organizational leadership.

Basic Qualifications

• 5+ years of program management or technical project management experience
• Bachelor's degree or equivalent in a related technical field
• Experience leading cross-functional projects and managing large, complicated programs
• Experience designing and launching new products from the ground up

Preferred Qualifications

• Master's degree in a technology field
• Experience in data center engineering or operations, or experience in project management
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• 6+ years of including new product introduction (NPI) experience
• Experience building measures and metrics, and developing reporting solutions