Global Customer Training & Education Manager

We are a global customer training & education team of 8 dedicated specialists with diverse seniority, educational backgrounds, and nationalities. Regionally organized, we collaborate on global activities to develop and maintain clinical and product training for direct and indirect sales, clinical specialists, marketing, and customers of GE HealthCare Surgical Visualization and Guidance solutions. Our training events include virtual product demonstrations from our Miami studio, webinars, and in-person workshops for end-users (surgeons), distributors, and internal employees. We value collaboration, support, honesty, and respect, and are driven to make a difference by improving training activities worldwide to support our innovative solutions.

About the role

The Global Customer Training and Education Manager will lead the development of training programs and execution of training activities for healthcare professionals, internal GE Healthcare employees, and distribution partners in the use of SVG clinical solutions, in collaboration with the global education team.

Responsibilities

• Conduct training activities for field employees in direct and indirect sales channels, new hires, and end-users.
• Support new product introductions.
• Work closely with Key Opinion Leaders (KOL).
• Host webinars and other virtual training events for customers and internal employees.
• Plan and execute end-user workshops.
• Prepare instruction videos and other recording materials.
• Liaise with the team to improve the training offering.
• Manage multiple projects simultaneously.
• Collaborate with other departments, especially Product Marketing, Marketing Communication, Product Management, Quality Assurance, and Regulatory Affairs.

Requirements

• 5 years of experience in a similar position within medical devices.
• Clinical background with experience in imaging modalities.
• Experience working in a surgical environment (preferred).
• Self-starter with a dynamic, outgoing personality and a strong drive to develop the clinical market approach.
• Fluent in written and spoken English; additional languages are a plus.
• Ability to collaborate across different departments.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously.
• Understanding of regulatory implications with medical devices.
• Awareness of compliance when working with healthcare professionals.
• Resilient mindset and ability to thrive in a changing environment.

Pay

For U.S.-based positions, the pay range is $89,600.00–$134,400.00 annually. Compensation decisions depend on skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. This position is open to U.S. applicants only and does not provide visa sponsorship.