Customer Education Manager

About the role

Ask Sage (BigBearAI company) is seeking Customer Education Manager to become Ask Sage’s definitive platform subject-matter expert through aggressive, self-directed upskilling, and owns the customer training curriculum and content library for the platform. The role multiplies its reach by equipping Forward Deployed Engineers and other customer-facing technical staff to deliver training at scale, and supports customer conversations as a subject-matter expert. This is a build-it role for one owner. The manager designs the curriculum, produces the content, delivers the high-visibility sessions, and runs the measurement behind them, across virtual, in-person, and self-paced modalities. Audiences are government and commercial customers operating in regulated environments — end users, power users, agent builders, administrators, and executives — so clarity, security awareness, and the ability to teach nontechnical audiences matter as much as platform depth. BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on BigBear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI.

Responsibilities

• Master the platform. Achieve and maintain expert