Customer Education Manager

About the role

Join Pluralsight as a Customer Education Manager and play a critical role in helping our customers succeed through engaging, self-serve learning experiences. At Pluralsight, we're dedicated to accelerating the technology skills of today's workforce, and you'll be at the heart of that mission.

Responsibilities

• Work closely with key stakeholders to identify educational needs and develop solutions that drive customer success and business outcomes
• Lead and execute projects end-to-end, overseeing timelines and deliverables while collaborating with subject matter experts to evaluate success
• Create, operate, and lead a cohesive webinar series with both evergreen content and unique content based on new trends and customer needs
• Apply qualitative and quantitative data to identify learning gaps, measure content performance (tracking what's resonating, what's driving traffic, what's reducing support tickets, and CSAT ratings), and iterate based on those insights
• Create engaging content aimed at just-in-time resources that help customers get the most out of their Pluralsight subscriptions and use data to determine engagement, success metrics, and opportunities for improvement
• Own customer playbooks and content creation, training with the customer teams, and ongoing operational preparedness as new features or products are released

Requirements

• Bachelor's degree
• 5+ years of experience with self-serve customer education strategies
• 5+ years of experience running large, cross-functional projects
• Experience in SaaS and recurring revenue businesses