Director, Global Customer Training

Job Description

The Director, Global Customer Training leads a revenue-generating training organization responsible for designing, delivering, and continuously improving customer education across Revalize's software product portfolio. This role owns the full training lifecycle — from curriculum strategy and content development to delivery operations, team management, and financial performance — across a globally distributed team spanning the US and Germany.

Qualifications

• 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
• Demonstrated experience managing a training function with revenue responsibility
• Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
• Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
• Experience managing globally distributed teams across time zones and cultures
• Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
• Comfort with data: reporting, pipeline analysis, and operational metrics
• B2B SaaS or enterprise software industry background strongly preferred

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

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