Global Customer Logistic Specialist

About the role

Provides total customer service to global customers, including order entry, shipment information, and technical information.

Responsibilities

• Process international and domestic customer orders and sample requests via telephone, fax, and email.
• Answer customer and technical calls via phone, email, and web contact forms.
• Process debits, credits, and RMAs; investigate and resolve customer deductions in a timely manner.
• Cube shipments (calculate size and dimensions of product skids for containers and trucks) and consolidate BOLs of multiple shipments across borders.
• Coordinate with LTL, TL carriers, and freight forwarders to manage loading sequences; provide spot quotes for miscellaneous transport needs.
• Prepare export documentation including order acknowledgements, proforma invoices, commercial invoices, SLIs, IMO declarations, packing lists, and hazardous material documentation.
• Maintain thorough knowledge and certification in DOT, IMDG, and IATA regulations related to international product shipments.
• Coordinate carrier documentation, bills of lading, and pick tickets for assigned international shipments.
• File necessary paperwork for assigned accounts and maintain accurate product knowledge.
• Build customer relationships to achieve long-term partnerships and provide team backup support as needed.
• Complete import/export audits and denied parties’ searches.
• Maintain accurate knowledge of account pricing structures.

Education and Experience

• At least four years of customer service and data entry experience in an industrial, chemical, or manufacturing environment.
• At least two years of experience with international orders and shipments, including IMDG, hazmat, and freight forwarders.
• High school diploma or equivalent required; higher-level degree preferred.

Qualifications and Skills

• Excellent communication skills, grammar, and telephone techniques.
• Ability to multitask and work under pressure.
• Strong computer skills, including Microsoft Office suite and spreadsheets; experience with electronic filing systems is a plus.
• Bilingual Spanish preferred.
• Ability to build and maintain a support role with all other departments.
• Experience with ERP systems, including JDE, is a plus.

Pay

$24.40 – $33.10 USD per hour.