Global Logistics Specialist

Job Summary

The Global Logistics Specialist will coordinate with various international logistics companies to ensure timely and economical outbound shipments. This role serves as a subject matter expert, building relationships with carriers, developing new delivery programs, and maintaining processes.

Job Expectations

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
• Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
• Set-up new and continually improve existing processes for the assigned lanes and carriers
• Research, gather, and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Maintain TMS vendor rates and routings, lead times, pick-up times, VAT, tracking mapping, and shipping content
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Seek improvements in processes between the Global Logistics team and its internal and external partners
• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
• Attend corporate meetings when necessary
• Support assigned projects when needed

Knowledge, Skills And Abilities Required

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience
• Vendor management experience to drive success for the end consumer
• Problem analysis and problem-solving
• Knowledge of customer service principles and practices
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.
• Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape

Education Requirements

A high school diploma is required. A bachelor’s degree is preferred, or equivalent experience is required.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.

Work Environment

The noise in the work environment is usually moderate. Other factors are: Hectic, fast-paced with multi-level distractions Professional, yet casual work environment Office / Warehouse environment Ability to work extended hours as required

Compensation

The expected salary range for this role is 71,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.