Global Client Services Director

About the role

Report to the SVP of Global Client Services and help supervise junior team members responsible for day-to-day client communication on all publishing admin matters.

Responsibilities

• Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners).
• Successfully onboard new agreements and cultivate meaningful relationships with existing clients.
• Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries.
• Organize department data resources such as Airtable, Curve, and Salesforce.
• Handle all administrative client correspondence in a professional and timely manner.
• Act as an internal advocate for Downtown clients.
• Interact across departments at Downtown Music Publishing.

Requirements

• 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration.
• Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro.
• Prior experience managing staff.
• Ability to prioritize tasks and work efficiently to meet deadlines.
• Very strong written and interpersonal communication skills.
• Attention to detail, self-motivated with an inquisitive mindset.
• Strong problem-solving skills and the ability to make judgment calls.

Benefits

• Rich benefit program including medical, dental, and vision.
• Life Insurance.
• 401k with company match.
• Paid Volunteer Hours.
• Generous paid time off.

Pay

The hiring range for this position is $80-100k annually. As a candidate, your salary and related elements of compensation will be contingent upon various factors including work experience, geographic location, and relevant skills.