Global Business Office Director - Aerospace & Defense

About the role

The Global Business Office Director is responsible for managing an indirect team of cross-functional, customer facing leaders. This position is responsible for expanding our customer relationships, while working cross-functionally with Sales, Operations, Finance, Design, and Supply Chain to position our service offering & ensure competitive solutions.

Responsibilities

• Overall for the customer relationship & engagement experience
• Contract negotiation & management
• Management for customer pricing cycles & Celestica P&L responsibilities
• Account profitability, balance sheet management, and financial performance
• Strategic Account planning and managing profitable growth
• Identifying customer needs and expectations and opportunities for growth
• Support to Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

Requirements

Will typically manage a customer portfolio with $100M+ annual revenue in one or more geographies. As customer relationships may be complex in nature, this role spans management from executive to operational levels with Celestica sites and functions. The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director's ownership. This includes long-term planning, objective setting, policy formation, interpretation & mgt while providing latitude & discretion to subordinates.

Skills

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• Supporting design services must have a working knowledge of design systems, product architectures and product development project management.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Good presentation, database management and computer skills.
• Excellent customer contact, negotiation and problem resolution skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Physical Demands

• Duties of this position are performed in a normal office environment or manufacturing floor
• Likely there will be a significant amount of travel between customer and Celestica locations
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Experience

- 15+ years relevant experience

- Ability to travel domestically and internationally, up to 25%

Education

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

- Educational Requirements may vary by Geography