Director, Global Account Management Aerospace Defense Technology Sector

Responsibilities

• Develop and own customer executive relationships as well as deep multi-level and multi-functional relationships at customer locations.
• Determine key stakeholders and influencers for customer account sustainment and growth.
• Orchestrates and develops customer account strategy to include strategic and technology roadmaps by working with Business Development, Engineering, Operations, and Supply Chain to ensure business growth and alignment with technology roadmaps, to deliver on overall account objectives and key customer initiatives.
• Be the customer advocate and VOC on a strategic level to the internal organization serving as an escalation point, providing customer perception, strive towards customer satisfaction, problem resolution, and improve overall health of the customer relationship.
• Understand the customer’s business model and translate customer roadmap to Benchmark strategies.
• Coordinate with sector leadership, site leadership globally, and corporate legal on the administration and negotiation process for contracts with customer, including Supply Agreements, Amendments/Addendums, and NDAs.
• Monitor sector/customer P&L targets and ensure customer contract terms are met.
• Participate in site level Customer Quarterly Business Reviews.
• Orchestrate Executive Business Reviews.

Requirements

• Experienced as an Account Manager or Business Development leadership role responsible for +$25M in business development with a track record of driving above industry average revenue and margin growth.
• Possesses excellent organizational, time management, team building, verbal, and written communication skills.
• Strong experience with technology or manufacturing sales with increasing levels of responsibility.
• Documented track record of success and overachievement.
• Experience working with senior leadership within a large business preferred.

Skills

• Solid experience as a Strategic Account Manager or Global Account Manager.
• Ability to work in a highly matrixed environment.
• Strong financial acumen.
• Previous experience as a manager of a team or geographic area.
• Excellent communication and professional demeanor, working alongside business executives, both internally and externally.