Global Business Consultant (RMA)

Core Responsibilities

• Own and maintain renewal hygiene, including contract libraries, and renewal tracking
• Support sophisticated renewal processes, including pricing execution and annual increases
• Supervise and drive progress of renewal pipelines to ensure readiness and accuracy
• Identify and resolve discrepancies across contracts, reporting, and billing
• Support Account Managers (AMs), Customer Success Managers (CSMs), and Proposition Sellers in cross-functional coordination
• Proactively follow up on actions, updates, and dependencies to accelerate opportunity progression and revenue close dates
• Coordinate internal partners to ensure critical tasks (client-facing and internal) are completed on time
• Support resolution of complex operational issues including: reporting discrepancies, migration challenges, user ID and entitlement reconciliation, aged debt follow-up (where required)
• Maintain high standards of data quality, process rigor, and execution accuracy
• Drive continuous improvement in workflows and operational processes
• Operate in a closely aligned partnership with the Account Director (AD)
• Enable the AD to focus on strategic client engagement by owning operational execution tasks
• Provide structured updates, insights, and analysis to support decision-making and client interactions
• Ensure follow-through on all agreed actions across the account team

Core Capabilities

• Proactive, self-directed, and highly accountable approach to execution
• Strong sense of urgency with the ability to prioritize and drive outcomes
• Poitive attitude with a focus on removing blockers and progressing work
• Critical thinking capability with attention to detail and problem-solving ability
• Demonstrated understanding of account strategy and client priorities
• Ability to translate strategy into actionable account plans and deliverables
• Strong commercial awareness, particularly in renewal cycles and pricing execution
• Strong process rigor and ability to manage multiple complex workflows simultaneously
• Proven ability to track, follow up, and drive completion of critical tasks
• Experience supporting renewal management, contract alignment, and pipeline execution
• Ability to identify risks early and take corrective action
• Effective at working with: Account Managers (AMs), Customer Success Managers (CSMs), Proposition/Solution sellers, Internal operational and support teams
• Strong interpersonal skills with ability to handle follow-ups and accountability
• Sophisticated proficiency in PowerPoint: Executive-level presentation development
• Advanced user skills in Excel, including: Complex data analysis (renewals, financials, pipeline tracking), Data validation, reconciliation, and reporting