Global Trade Consultant

Position Details

Location: Greenville, SC - Fort Myers, FL - Scotia, NY
Position/Classification: Full-Time; Salaried, Exempt
Compensation: Commensurate to experience
Hours of Work: Regular business hours, Monday-Friday
Physical Demands: Sitting, typing, carrying, and climbing stairs

Benefits

Remote work one day a week
paid 12 weeks maternity/paternity leave
Medical, dental, vision
basic life (paid for by Allyn)
voluntary life
STD (paid for by Allyn)
LTD
401k with Company Match
Paid Vacation
Paid Sick Time
Paid Holidays
tuition reimbursement
and more!

Required Experience And Education

Must currently hold or is pending a US Customs Broker License certification.
Documentation of passing the US Customs Broker License examination required.
Bachelor’s or equivalent college degree
Three year minimum of relevant work experience
Bilingual preferred, English required

Ideal Candidate Skills

• Issue resolution experience
• Microsoft Word, Excel, Outlook, Access (advanced skills)
• Detail oriented with excellent oral and written communication skills
• Problem solving skills
• Planning and organizational skills
• Data analysis skills
• Presentation skills
• Excellent customer service
• Hardworking, dependable, reliable, dedicated, committed
• Excellent procedure documentation
• Positive attitude
• Proactively takes initiative and seeks opportunities for process improvement
• Must be able to work independently and meet deadlines

Responsibilities

• Assist in managing escalations
• Provide consultation on customs issues and provide timely feedback to clients
• Prepare and execute training for internal team members or external customers / suppliers
• Act as back up to the Senior Global Trade Consultant on trade matters as requested
• Facilitate prompt issue resolution and oversee issue resolution within department. Timely forward suggested corrective actions or issues needing additional attention to the Senior Global Trade Consultant and Global Trade Compliance Director
• Run standard reports and metrics on a regular basis. Analyze and review findings with Senior Global Trade Consultant and Global Trade Compliance Director
• Ensure client satisfaction
• Exhibit Allyn core values
• Manage IT projects and special projects
• Travel to client locations as needed
• Participate in sales, marketing and business development included but not limited to cold calls and sales trips
• Participate in writing publications and articles as well as obtaining articles from team members
• Aid Senior Global Trade Consultant and Global Trade Compliance Director in providing creative and informative content for corporate marketing campaigns
• Provide guidance and issue resolution to peers and direct reports
• Provide leadership support to a small team of 1-2 direct reports including administrative responsibilities
• Act as primary account/client lead for specified clients or functions

Additional Notes

Capable of domestic and international travel; proper travel documentation required.
Available to work flexible and on-call hours to include weekends/holiday hours when necessary.
Our clients range from small local businesses to Fortune 500 firms in industry sectors such as power generation and renewable energy, road construction equipment, electronics, industrial materials, heavy-duty trucks, mining and drilling equipment, oil and gas, modular building, medical equipment, not for profit, and US government.
Allyn conducts business in over twenty different languages and has extensive experience in both developed and emerging markets.
Our highly trained experts are located throughout North America, South America, Europe, and Asia.
Allyn has regional headquarters in Fort Myers, FL USA, Shanghai P.R. China, and Prague, Czech Republic.
Allyn offers a team environment, competitive benefits and ongoing training, and support for our team members.