Global Billing & Collections Analytics Manager

About the company

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

About the role

Global Billing, Credit & Collections (GBCC) runs on Oracle Cloud, supports more than 200 analysts and is bringing its analytics capability in-house after years of working with an outsourced partner. We are building a team to strengthen how analytics supports billing and collections decisions. As the Billing & Collections Analytics Manager you will own a defined domain portfolio of collections and billing analytics, translating business needs into trusted measures, reporting and actionable insights. You will work closely with leaders, regional stakeholders, Finance and IT to understand competing needs, align priorities and definitions, and ensure analytics solutions are adopted and used to support decisions. This is a manager level individual contributor role combining analytics ownership with hands-on technical work. You will work directly with data and analytical models while building credibility across teams, facilitating alignment and communicating complex information in a clear, practical way. Success will depend on your ability to influence without formal authority and constructively navigate differing perspectives.

Responsibilities

• Own a domain defined portfolio of collections and billing analytics, with priorities agreed in partnership with GBCC leadership and key stakeholders
• Build trusted relationships across GBCC, regional teams, Finance and IT to understand business needs, surface competing perspectives and create alignment on priorities and outcomes
• Lead stakeholder discussions to translate ambiguous business questions into clear measures, analytical requirements and actionable recommendations
• Develop and maintain consistent collections measures and reporting definitions, facilitating agreement across regions and functions when approaches differ
• Communicate complex analysis in clear business language, tailoring recommendations and decision points for senior leaders, analysts and technology partners
• Constructively challenge assumptions and requests when evidence indicates a different approach, while maintaining trust and forward momentum
• Work directly with data, including writing SQL, validating reporting logic and identifying data-quality issues
• Design analytical models and reporting solutions that provide reliable, scalable insights
• Rapidly prototype analytical solutions and proofs of concept to test ideas, demonstrate value and gather stakeholder feedback before investing in full-scale development
• Assess legacy reporting and recommend what should be retained, improved, rebuilt or retired, bringing stakeholders through the rationale and impact of proposed changes
• Partner with IT and Finance on data sourcing, shared models, platforms and production delivery, helping resolve dependencies and clarify ownership
• Identify opportunities to streamline or automate recurring analytical work, including practical AI-enabled use cases
• Provide analytical guidance to analysts and subject-matter experts contributing to the portfolio

Qualifications

• Experience owning analytics dashboards, reporting solutions or a defined analytics portfolio from business problem through delivery and adoption
• Demonstrated stakeholder-management experience, including building credibility and influencing senior stakeholders across teams, functions or regions with different priorities
• Experience facilitating alignment around business measures, reporting definitions, priorities or analytical requirements when initial perspectives differ
• Strong written and verbal communication skills, with the ability to translate complex analysis into clear messages, recommendations and decision points for different audiences
• Ability to listen, ask effective questions, constructively challenge assumptions and move stakeholders toward a practical, data-informed decision
• Strong SQL skills and experience developing or validating analytical models and reporting logic
• Experience partnering across business and technology teams to deliver and drive adoption of analytical solutions

Nice to have qualifications

• Experience with Oracle, SAP, Salesforce or comparable enterprise platforms
• Experience with Power BI, Tableau or another business-intelligence platform
• Experience in Finance, billing, collections, credit or another order-to-cash environment
• Familiarity with using automation or agentic workflows
• Python or another analytical programming language is an advantage

Pay

The targeted pay range for this position in the United States - Dallas Infomart Office DAI is $106,000 - $159,000 USD per year. This range reflects the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Benefits

Equinix ensures all benefits are in line with core values: competitive, inclusive, sustainable, connected and efficient. Benefits are kept competitive within the current marketplace.

• Employee Assistance Program available to all employees
• Insurance: health, life, disability and voluntary plans for you and eligible family members
• Retirement: you and Equinix may contribute to a retirement plan
• Paid Time Off (PTO) and Paid Holidays: accrued PTO each pay period along with various paid holidays

Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

This posting is for a backfill position to fill an existing vacancy.