Billing & Collections Manager
About the role
Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients' entire care journey, but it's through our people that we truly make a difference.
We are seeking a highly motivated, hands-on Billing &Collections Manager to lead our combined Billing and Collections teams. This role owns full-cycle collections and billing operations end to end — driving down Days Sales Outstanding (DSO), holding the team accountable to consistent customer outreach and SLAs, and serving as the escalation point for complex billing and collections issues. You will also be the connective tissue between Billing/Collections and the partner teams who depend on us — most notably Customer Success — and will assist with our billing systems (BillingPlatform and NetSuite Zone Billing) end to end, including troubleshooting and process improvement.
In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.
Responsibilities
- Directly supervise the Collections and Billing teams, providing day-to-day leadership, coaching,