Billing & Collections Manager

For over a century, Davis Graham & Stubbs LLP (Davis Graham) has ranked among the region's most prominent law firms, consistently delivering high-quality legal services to emerging and established businesses across the Mountain West. We are the leading independent law firm in our region, offering AmLaw 50 quality at a distinct value. Our recognized specialties include middle-market and lower-middle-market M&A, finance, corporate governance, energy, private equity, hospitality, and technology sectors. Our litigators hold a dominant position in high-stakes cases, particularly in complex commercial disputes, environmental and energy litigation, and enforcement and investigations.

About the role

The Billing & Collections Manager oversees the firm’s billing operations within a centralized, role-based billing structure. This role provides leadership and direction to Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists, ensuring accurate, timely, and compliant billing processes from prebill through invoice submission and distribution. The Billing & Collections Manager serves as the primary escalation point for complex billing matters, attorney and client concerns, and systemic workflow or compliance issues, while partnering with Firm leadership to drive consistency, operational efficiency, and continuous improvement.

Leadership Overview

The Billing & Collections Manager plays a critical leadership role in supporting the firm’s billing restructure by setting clear expectations, reinforcing separation of duties, and driving accountability across billing functions. This role builds and develops a high-performing billing team through coaching, guidance, and performance management, while collaborating closely with attorneys, Finance, and Firm leadership to anticipate needs, resolve challenges, and guide change.

Responsibilities

• Team Leadership & Oversight
  • Directly manage Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists.
  • Establish and maintain clear workflows, handoffs, and responsibilities across billing preparation, e-billing submission, invoice distribution, and client/matter setup functions.
  • Assign and balance workloads to ensure timely billing cycles and deadline coverage.
  • Participate in recruiting, onboarding, training, and performance management of billing staff.
  • Provide ongoing coaching, guidance, and feedback to support engagement, retention, and development.
  • Develop and maintain documentation for best practices, procedures, and training materials.
• Billing Operations & Quality Control
  • Oversee the full billing lifecycle from prebill through final invoice submission and distribution.
  • Ensure invoices are accurate, timely, and compliant with Firm policies and client billing guidelines.
  • Serve as escalation point for complex billing issues, attorney concerns, and client inquiries.
  • Review or perform complex prebill edits and invoice corrections when escalated.
  • Oversee WIP monitoring and partner with attorneys to address billing readiness issues.
  • Partner with Billing & Collections Specialists and E-Billing Specialist(s) to ensure timely and accurate distribution of client invoices via email.
• E-Billing & Compliance Management
  • Partner with E-Billing Specialist(s) to oversee electronic billing submissions and ensure compliance with client outside counsel guidelines (OCGs).
  • Support resolution of e-billing rejections, appeals, deductions, and short pays.
  • Oversee implementation of new client e-billing requirements and system configurations.
  • Monitor rejection trends and drive corrective action to improve billing outcomes and realization.
• Client, Matter & Rate Governance
  • Oversee Client Account Specialist(s) responsible for client, matter, timekeeper, budget, and rate setup and maintenance.
  • Ensure billing structures align with engagement terms, fee arrangements, and client guidelines.
  • Oversee annual rate increase processes, monitoring accuracy and deadlines.
  • Ensure system data integrity through audits and resolution of discrepancies impacting billing.
• Attorney, Client & Leadership Collaboration
  • Partner with Billing Attorneys, practice groups, Firm leadership, and Finance to proactively resolve billing challenges.
  • Communicate with external clients as needed regarding billing escalations, disputes, or special arrangements.
  • Serve as liaison between billing staff and internal stakeholders to support operational alignment.
  • Provide training in time entry and prebill review to timekeepers and billing attorneys.
• Reporting & Process Improvement
  • Prepare and review billing, WIP, AR, realization, and ad-hoc reports for management and practice groups.
  • Identify opportunities for process improvement, standardization, and automation.
  • Collaborate with Finance, Revenue Management, Accounting, and IT on system and process enhancements.

Requirements

• Strong leadership, coaching, and decision-making skills.
• Advanced knowledge of law firm billing practices and client guideline compliance.
• Strong analytical and critical thinking skills.
• Excellent organizational and problem-solving skills.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Proficiency with billing systems (Aderant preferred), e-billing platforms, and Microsoft Excel.
• Direct supervisory responsibility for Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists.

Qualifications

• High school diploma or equivalent required.
• Preferred: Bachelor’s degree in Accounting or a closely related field, or equivalent combination of training and experience.
• 5+ years of billing/receivables experience with 3+ years of legal billing management experience.
• Expert knowledge of Aderant or 3E applications.
• Strong knowledge of e-billing platforms, LEDES formats, and OCG interpretation.
• Advanced Excel skills and experience preparing ad-hoc reports.
• Exceptional computer skills with ability to learn new software applications quickly.
• Experience supporting complex billing structures in a professional services environment.

Work Environment

• Professional office environment with some flexibility for remote work.
• Remote work must be conducted from a secure home office due to the sensitive nature of Firm and client information.
• Standard office equipment is routinely used.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Schedule

• Full-time, benefit-eligible position.
• Core business hours: Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility in start and end times.
• Minimum of 2 days in the office per week.
• Occasional overtime, early morning, evening, and weekend work may be required as job duties demand.

Benefits

Davis Graham offers competitive benefits. View full list of benefits provided.